Operations & Customer Support Associate

Job Description

Job Description

Salary: $22.00 - $25.00 Depending On Experience

Role Overview

The Operations &Customer Support Associateroleassistswith day-to-day operational, inventory, and customer service needs. This role plays a critical part in ensuringaccurateinventory management,timelyfulfillment, regulatory compliance, and smooth coordination between internal teams and field partners.

This is a hands-on role suited for someone who enjoys seeing work through to completion, supporting others thoughtfully, and applying practical problem-solving to keep operations running smoothly.

Key Responsibilities

• Prepare, ship, receive, and manage inventory, including trays and related materials, whilemaintainingorganization and accuracy within the stockroom.

• Collaborate with cross-functional team members to ensureaccurateinventory tracking and adherence to operational standards.

• Serve as a reliable point of contact for customer service requests related to products, orders,logistics, and service needs.

• Support daily operations including picking, packing, restocking, and coordinating fulfillment requests.

• Review billing invoices for accuracy andidentifydiscrepancies for escalation when necessary.

• Track,organize, andmaintaincontracts, licenses, and renewal documentation for facilities, manufacturers, and distributor representatives.

• Manage weekly inventory processes, including inventory tracking, discrepancy logging, and compliance with FDA requirements and internal policies.

• Maintain digital filing systems by scanning and organizing case sheets and operational documentation.

• Complete reporting and data entry tasks, including purchase order entry and preparation of inventory and aging reports.

• Answer incoming phone calls and route inquiries appropriately.

• Process customer payments received by phonein accordance withcompany financial and security procedures.

• Provide operational support to leadership through ad hoc projects, research, and on-site operational coverage as needed.
  

Qualifications

• High school diploma or equivalent required;associates or bachelorsdegree in business, operations, or a related field preferred.

• 13 years of experience in operations, inventory management, customer service, or administrative support.

• Experience working in regulated or medical environments preferred but notrequired.

• Proficiencywith Microsoft Word, Excel, and Outlook.

• Experience with data entry, reporting, and digital file management.

• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.

• Ability to follow established processes whileidentifyingopportunities for improvement.

• Strong communicationskills and a collaborative, service-oriented mindset.

Core Competencies

• Organization & Time Management:Maintainswell-structured files, documentation, and inventory records while effectively prioritizing multiple responsibilities.
• Attention to Detail:Ensures accuracy in inventory tracking, documentation, data entry, and order fulfillment.
• Communication:Communicates clearly and professionally with internal teams, facilities, and external partners.
• Reliability:Demonstratespunctuality, consistent attendance, and dependable follow-through.
• Customer Service Mindset:Approaches requests and inquiries with patience, professionalism, and asolutions-oriented attitude.
• Computer Proficiency:Comfortable using Microsoft Word, Excel, Outlook, and learning new internal systems.
• Adaptability & Problem-Solving:Handles routine issues independently, adapts to shifting priorities, and escalates concerns appropriately.
• Accountability:Takes ownership of responsibilities and ensures tasks are completed accurately and on time.
  

Physical Requirements & Schedule

• Responsibilities include physical handling and assembly of materials.

• Ability to lift and move inventory (approximately 2550lbs).

• Comfortable standing or walking for extended periods.

• Standardwork schedule is MondayFriday.

• Participation in anon-call rotationapproximately onceevery 56 weeks, requiring scheduling flexibility.