Operations Manager
Deutsche Bank
Karnataka, India Full Time Operations Jobs India
Job Description
Description
The role is part of the Global Cash, Surveillance & Messaging Operations .Deutsche Bank has its Operations & Technology Centers in India across Mumbai , Bangalore , Pune & JaipurCash Operations processes at India NOC (Near & Offshore Centers) has presence at Bangalore and Jaipur , which is lead by Director (Head :Global Cash Operations – India NOC).The Vice President (VP) of the Cash Ops, will be primarily responsible for leading the Service Delivery for Cash Operations reporting to Director (Global Cash Operations – India NOC)The VP ( Global Cash Operations) is responsible managing multiple teams across locations providing services to all regions on 24x 6 basis.Own the end to end process by ensuring controls are enhanced, risks are mitigated to achieve zero error delivery and process is automated as much as possible.Candidate is expected to have a has a strong understanding of the evolving industry trends in Payments products and processesProven track record of managing high performance Operations teams & transforming processes through automation , deployment of RPA , AI etc will be an added advantageThe candidate is expected to have strong understanding of Cash Operations including strong knowledge of Global messaging & Embargo, SWIFT Standards, Cheque Processing, Payments processing, Investigations and Funds Release activities.The candidate is completely responsible for the delivery of processes managed including delivery on
Service DeliveryRisk & controlTransformationPeople ManagementCost OptimizationRegulatory complianceRelationship Management (Regions & Branches )Proven track record of steering change and continuous improvement is critical to this role
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,
Best in class leave policy.Gender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour key responsibilities
Understand and apply Global Cash Ops strategies and objectives on key aspects of Service Delivery , Cost , Risk & control , Transformation & efficiency /Process Improvement , People , Regulatory compliance to own Operations unitDeliver on the global Transformation initiatives ( eg Operational engineers , Tech 4 ops ,Deployment of emerging technologies like RPA /AI/Bots )Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigated wherever there is a control issueConduct regular operational performance reviewsEffectively manage risk and adherence to the risk & control framework in line with Regulatory requirements / Internal policies /Audit standardsResponsible for managing complete and correct processing of transactions in a timely manner (including performing all relevant controls)Develop strong engagement with Regions/Branch Served and all internal stakeholdersEnsure all Group Policies requirements are adheredManage teams performing various processes within Cash Operations.Resource /Headcount Management for the Area/Region served.Liaise with stakeholders and Vendor Management team for various aspects relating to Service delivery of the teamEnsure Quality awareness within the teamManage transitions on time to time basisService Delivery Governance Framework through performance reviews like SDM, ORB etcRole involves managing a team of ~ 100 employees involving AVPs ,Associates and Analysts /Sr AnalystsActively supports the business strategy, plans and values, contributing to the achievement of a high performance cultureTakes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contributionHigh performance culture which is integrated with Banks Values and BeliefsActs as a role model for employeesDriving culture of Strong Performance ManagementYour skills and experience
Candidate should have a minimum of 12-15 years of business experience in Banking / Cash Operations and working knowledge of various banking products like Cash, Cash Management Services/ System, with a proven track record for managing multiple teams, processes, functions and driving change.Strong communication skills essential for interacting at all levels across business disciplines, regions and branches .Energetic and capable of multi-tasking in a fast-paced environment.Proven track record of managing service delivery for a function / large team ( ~100 Employees ) including AVPs /Managers Sound Knowledge on SWIFT Features, Product & Services, FX processes /Cross Border RemittancesGood understanding of Regulatory & Compliance, Risk & Control framework govering Payments & Operational Risk ManagementSound knowledge on Payments & Clearing Systems, Embargo Filtering, Check Processing, Investigations and Funds ReleaseEffective Stakeholder management Skills, Service Delivery Experience, Delegation. Decision making and leadership skills.Strong problem solving skills/ability to hold clear and concise conversations with internal and external business partners.Expertise to manage service delivery across multiple locationsStrong analytical skills, detail orientated, service commitment and solid people management skillsAbility to multitask and manage multiple Deliverables / ProjectsAbility to lead Change and effectively create Business Proposals / Senior management reviews /presentations and communications to clients internally and externally.Transitions framework & delivery to Vendor governance requirements in a Offshore environmentProven track record of driving transformation initiatives involving Deployment of RPA /AI / BOTsMust be prepared to work in a shift in line with regions supportedHow we’ll support you
Training and development to help you excel in your career.Coaching and support from experts in your team.A culture of continuous learning to aid progression.A range of flexible benefits that you can tailor to suit your needs.
Posted March 14, 2026
