PAID Ecommerce and Digital Assistant - Undergrad Placement

PAID Ecommerce & Digital Assistant - (Undergrad Placement Year) Hayley Menzies Hayley Menzies is an independent British fashion brand known for its signature knitwear, eclectic prints, and a distinct “refined rebel” spirit. Designed in London and inspired by a global, nomadic aesthetic, the brand blends craftsmanship with a modern, effortless attitude. We are looking for an E-commerce & Digital Assistant (Undergraduate Placement Year) to join the Hayley Menzies team.

This is a hands-on role within a growing independent fashion brand, supporting across e-commerce, digital marketing and content. You’ll work closely with the team on day-to-day trading, product launches and campaign execution, gaining real experience across both the creative and commercial sides of the business. The Role You will support the running of the e-commerce business and wider digital function, working closely with the Head of E-commerce & Digital, Customer Care, and Marketing teams.

Key Responsibilities E-commerce *Product uploads and catalogue management on Shopify *Image and product data accuracy checks *Homepage and site updates *Supporting product launches and drop days Customer Care *Managing first-response customer enquiries via Zendesk *Handling day-to-day queries (delivery, returns, sizing) *Supporting returns and exchanges *Escalating sensitive or complex issues CRM & Email *Building and scheduling emails in Klaviyo *Supporting updates to automated flows *Uploading and organising campaign assets Content & Marketing Support *Assisting with in-house content shoots (styling, preparation, logistics) *Supporting influencer gifting and tracking *Managing digital assets and imagery across platforms General Digital Support *Affiliate link creation and uploads (e.g. AWIN / LTK) *Supporting reporting and data organisation *Ensuring smooth day-to-day digital operations What We’re Looking For *Highly organised with strong attention to detail *Digitally confident and quick to learn new systems *Clear and professional written communication *A proactive mindset - someone who takes ownership *Calm, methodical approach to tasks and deadlines *Genuine interest in fashion, styling, and brand Preferred Background *Degree or current study in Fashion Business, Marketing, Business, or similar *Previous internship, retail, or customer-facing experience is a plus *Any exposure to e-commerce platforms is beneficial but not essential What You’ll Gain *Hands-on experience across all areas of a growing fashion brand *Direct exposure to e-commerce, digital marketing, and customer experience *Real responsibility from day one *Opportunity to develop into a full-time role Details Based in our Notting Hill studio (office-based) *National Minimum Wage *Clothing allowance every quarter of £300 *Internship/Year in Industry with potential to extend *Start date: ASAP To apply, please send your CV and a short note on why this role appeals to you. [email protected] [email protected]