Patient Revenue Officer - Support Services

Company Description

Epworth HealthCare is Victoria’s largest not‑for‑profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. We are an innovator in Australia’s health system, embracing the latest evidence‑based medicine to pioneer treatments and services for our patients. Our values of Compassion, Accountability, Respect and Excellence guide every aspect of our work, and our purpose is *Every Patient Matters*.

We aim to deliver another 100 years of exceptional healthcare and innovation to the Victorian community.

Job Description

Finance & Business Services is seeking a motivated and enthusiastic individual to join our team as a Patient Revenue Officer (Support Services). The role is full‑time, 38 hours per week, based at the Epworth Corporate building in Richmond with variable start times (8 am or 9 am) and the option to work from home once fully trained.

Responsibilities

• Answer and direct phone calls
• Scan documents and enter data
• Respond to departmental emails
• Process incoming and outgoing mail
• Provide ongoing support to Credit, Billing & Accounts Receivable as required

Qualifications & Skills

• Strong computer skills
• Sound knowledge of iPM (desirable)
• Previous customer service, switchboard, or administrative experience in the health sector
• Excellent written and verbal communication skills
• Strong attention to detail and the ability to work independently

Benefits

• Salary packaging up to $15,900 p.a. (pre‑tax) plus an additional $2,650 p.a. for food, beverage and holiday accommodation expenses
• Paid parental leave program in addition to government parental leave
• Option to purchase up to 4 weeks additional leave
• Access to the largest educational scholarship program in Australia
• Discounted private health insurance
• Reduced out‑of‑pocket expenses for health services at Epworth
• Visa sponsorship with a path to permanent residency is available

EEO Statement

Epworth is an equal opportunity employer, dedicated to fair and inclusive recruitment. As a child‑safe organisation, all successful applicants will be required to satisfy a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check. We also require relevant COVID‑19 and influenza vaccinations as part of the employment condition.

The organisation values diversity across race, ability, ethnicity, gender, age, sexuality, culture and beliefs, and commits to fairness and opportunity for all.