Pensions Administrator - Sheffield

Angard Staffing is the dedicated provider of agency support staff for Royal Mail's HR services centre based in Sheffield. Due to an increase in workload volumes, we are looking for candidates with great attention to detail, excellent administration, and communication skills to join our inclusive and friendly team on a temporary basis.Job Details:• Role: Pensions Administrator• Location: Royal Mail, Pond Street, Sheffield, S98 6HR (Hybrid - 2 to 3 days per week in the office)• Start Date: Immediate• Pay Rate: £12.79 per hour• Contract: Temporary (12 weeks, with potential extension for this to be extended)• Hours: Around 37.5 hours per week, between 9am - 5pm (some flexibility with this)Job purposeThis role is responsible for supporting the retirement team by processing pension cases and ensuring members' pensions are accurately and efficiently put into payment. The individual will play a key part in delivering a smooth transition for retiring members by managing the necessary administrative tasks, maintaining high attention to detail, and upholding service standards throughout the process.Key accountabilitiesCalculate and process members' benefits based on their entitlements under the rules of the Royal Mail Pension PlanCommunicate member pension entitlements and resolve member queriesTo deliver the product to agreed service and quality standards, in accordance with Plan rules and HRS service specificationTo play a full part in developing and delivering continuous improvement activities in accordance with our PASA Gold Standard and Continuous Improvement frameworks.To take responsibility for own personal and professional developmentTo ensure that own technical knowledge remains up to date to enable continued delivery of an excellent service.To develop and maintain positive, effective and professional working relationships with customers, clients, stakeholders and Royal Mail colleagues, delivering consistently excellent value-added serviceUndertake work in different teams within the Pension Service Centre according to business need, including Activations, Bereavements, s, Additional Benefits, Payroll, Plan Finance and Pensions Data Management.Key knowledge, skills, experienceAbility to prioritise and manage own workloadStrong English Language and Mathematics skillsProven experience of delivering a professional, customer focussed serviceDemonstrably strong written and verbal communication skillsA track record of working flexibly to ensure that customer requirements are deliveredIn-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint and OutlookProven planning and organisational skills, including experience of delivering to demanding timescalesEffective problem-solving abilityWell-developed analytical and reporting skillsTo exhibit behaviours that exceeds our customer's expectations