Power Technique Customer Center - Service Engineer / Senior Service Engineer- Jaipur

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Your Role

We are looking for a Service / Sr. Service Engineer in Power Technique Customer Center who will work towards the Mission provided for Power Technique Service (PTS) Division

-The Individual should bear positive attitude to make an efficient, agile and service driven organization

-The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight,

-Retain existing customer loyalties with increasing YOY.

-Ensure on-time booking of service hours in SJA module & manage forward planning of jobs

-Initiate Direct service to End customers & improve Direct Service business.

-Focus & achieve on timely completion of service issues

-Focus on all the service parameters & stay aligned to the target defined

-Implement ECBs, SB & Technical Changes as per PC Guidelines at field level

-Co-ordinate with Product specialist, HO reducing escapes and share quality feedback / suggestions timely.

-Capable of conducting in house training for key customers & dealer team

-Organize Service Camps/Road Shows and other field activities

-Effective & timely update of PTS Systems (DMS, MOL, QLINK, FLEETLINK, MYWARRANTY, POWERCONNECT, MAM2 etc.)

-Support product companies / Marketing for new product trails

-Identify Non-service Taking customers & Educate benefits of availing Genuine services & spares.

-Work on Dealer Team management – Guide dealer Service engineers & provide technical support for service request (Dealer & Customer), Stock recommendation & Ensure adequate inventory stock at dealer end basis installed units to reduce breakdown time.

-Support to achieve budgeted spares order booking & sales targets

-Drive self-serviceability module execution

-Capable of independently handling Service Quotes.

-Special focus on Manpower development of the dealers

-Generate Direct Service Revenue

Location-Jaipur

 
To succeed, you will need

Qualifications: Degree or Diploma in Mechanical/Electrical Engineering

Knowledge :

-3 to 5 years experience

-Service and Spares sales in Compressor / Construction/ Mining industries will be an added advantage

-Good knowledge on Air compressors, Engine will be preferred

-Language Known –Hindi, English

Personality Requirements

-Good communication Skills with an open minded attitude

-Always Ready to gain Knowledge of products and channel dynamics

-Computer Skills – E-mails, MS Office must.

-Interpersonal skills – Approach to Customers professionally

-Energetic, enthusiastic and able to meet stringent deadlines

-Ability to Handle / Deliver under pressure

-Excellent eye for details

-Work requires willingness to travel within the designated territory in all modes at all times (Approx. 80% of Working time)

-Creativity / Innovative Ideas to resolve issues for satisfying Customers

-Basic knowledge on Service & Maintenance

In return, we offer you

-Open and Transparent working Culture with continious learning and growth opportunites. 

-A friendly, family like atmosphere

-A culture known for respectful interaction, ethical behaviour and integrity.

-Potential to see your ideas realized and to make an impact.

-New Challenges and new things to learn every day

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City
Gurgaon/Jaipur

Last Day to Apply

27-04-