Practice Administrator

About the job Practice Administrator

Join a Mission-Driven Organization Transforming Senior Care

At At Home Harmony, we are redefining how seniors experience healthcare-bringing high-quality, compassionate medical and personal services directly into the home. Based in Richmond and expanding rapidly across Virginia and beyond, our integrated care model blends home-based primary care, long-term care pharmacy, advanced dementia support, and in-home personal care.

Our mission is simple but powerful: help medically complex seniors remain safe, comfortable, and thriving where they want to be-at home.

The Opportunity

We are seeking a dynamic, strategic Practice Administrator to lead operations for a highly complex, fast-growing home-based primary care practice in Richmond, VA.

In this role, you will oversee a large, multidisciplinary team supporting:

• 15+ providers
• 20+ nurses
• Lab Technicians, Medical Assistants, Community Health Workers, and more

This is a high-impact leadership position for an experienced operator who thrives in complex, decentralized healthcare environments and understands how to align clinical excellence with operational and financial performance-especially within value-based care models and ACOs.

You will report directly to the Senior Vice President of Operations and collaborate closely with leadership across finance, technology, and marketing-allowing you to stay focused on driving operational excellence and growth.

What You'll Do

Operational Leadership

• Lead day-to-day operations of a multi-disciplinary, field-based care model
• Drive seamless coordination across clinical and support teams
• Design and implement scalable workflows to support rapid growth
• Monitor and optimize KPIs related to access, quality, patient satisfaction, and cost

Team Leadership & Culture

• Inspire, coach, and develop clinical and administrative leaders
• Build a collaborative, mission-driven culture focused on exceptional patient care
• Partner with clinical leadership to optimize staffing and workforce utilization

Value-Based Care & ACO Performance

• Align operations with value-based care strategies and ACO initiatives
• Drive performance across quality metrics, utilization, and cost of care
• Collaborate cross-functionally to succeed in risk-based contracts

Clinical Operations Support

• Partner with medical and nursing leadership to ensure high standards of care
• Enhance care models for medically complex, homebound populations
• Ensure regulatory compliance and adherence to best practices

Technology & Systems

• Optimize use of Athena EMR (preferred)
• Improve workflows, documentation, and reporting through technology
• Strengthen data integrity to support quality and financial outcomes

Financial Management

• Oversee resource allocation and cost controls
• Partner with finance on forecasting and performance improvement
• Balance operational efficiency with exceptional patient care

What You Bring

• Bachelor's degree required; Master's (MHA, MBA, or related) preferred
• 8-10+ years of progressive healthcare operations leadership
• Proven success managing complex care delivery organizations
• Deep experience with ACOs and value-based care models
• Strong understanding of clinical workflows and healthcare regulations
• Experience with Athena EMR preferred
• Demonstrated ability to lead large, multidisciplinary teams

Key Strengths for Success

• Strategic thinker with strong execution skills
• Inspiring leader and team builder
• Data-driven decision maker
• Financial and operational acumen
• Change management and process improvement expertise
• Excellent communicator and collaborator

Why This Role Matters

This is more than an operations role-it's a chance to shape the future of senior healthcare.

You'll lead a model that:

• Serves high-risk, medically complex patients
• Improves outcomes while reducing cost of care
• Allows patients to age safely and comfortably at home

If you're driven by purpose and ready to lead at scale, this is your opportunity to make a lasting impact on patients, families, and the healthcare system itself.