Principal CX Designer - Remote

Stryker is building a digital ecosystem that feels effortless for customers and employees—every click, every workflow, every moment. In this role, you will shape enterprise-wide customer experience practices and help teams deliver human-centered digital products that drive adoption and measurable outcomes. If you thrive on turning insights into scalable experience standards, this is a chance to make a company-wide impact.

Responsibilities

• Lead end-to-end customer journey mapping across digital touchpoints to identify friction, root causes, and improvement opportunities.
• Define experience frameworks, design thinking practices, and design sprint approaches that teams can apply consistently across initiatives.
• Create wireframes, storyboards, and screen flows to align stakeholders early and accelerate product discovery and delivery.
• Develop clickable prototypes to support business alignment, usability testing, and technical requirements definition.
• Partner with insights, data, product, and technology teams to design and test multi-variant and A/B experience concepts and translate findings into prioritized design changes.
• Establish governance mechanisms (standards, reviews, documentation) to improve consistency and quality across the enterprise digital ecosystem.
• Build and maintain design standards and pattern libraries in collaboration with user experience, brand, marketing operations, and engineering teams, including platforms such as Adobe Experience Manager.
• Measure experience performance by defining and tracking outcomes (task success rate, time-to-complete, usability scores, customer satisfaction, and adoption) and ensuring gaps are addressed wherever they occur in the journey.

Qualifications

• Bachelor’s degree (minimum).
• Minimum 8 years of experience in customer experience design, user experience design, service design, or a closely related field.
• Minimum 8 years of experience creating wireframes and interactive prototypes using tools such as Figma, Sketch, or Adobe XD.
• Minimum 5 years of experience using customer journey mapping tools and applying journey-based methods to digital product design.

Preferred Qualifications

• Master’s degree in Human-Computer Interaction, Interaction Design, Service Design, Industrial Design, or a related discipline.
• Experience developing or contributing to enterprise design systems and pattern libraries, including implementation support with engineering teams.
• Experience using AI-assisted design tools to accelerate journey mapping and identify themes, signals, and pain points from qualitative and quantitative inputs.

Additional Information

• Work arrangement: This role is remote; however, priority consideration will be given to those located near Portage, MI or Mahwah, NJ to support collaboration and on‑site engagement as needed.
• Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Compensation

• Puerto Rico: $102,600 - $171,000 USD Annual
• USN: $118,000 - $196,700 USD Annual
• US5: $123,900 - $206,500 USD Annual
• US10: $129,800 - $216,400 USD Annual
• US15: $135,700 - $226,200 USD Annual
• US20: $141,600 - $236,000 USD Annual
• US30: $153,400 - $255,700 USD Annual

Health Benefits

Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

Financial Benefits

Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.