Process Analyst & Automation Lead (MbP) - (m/f/d)

We develop and operate customised IT solutions for the Vorwerk Group and drive the digital transformation with innovative services and agile methods. Our vision: ‘We are your IT @Vorwerk’ – an integrated part of value creation and a reliable partner within the Group, which can look back on more than 140 years of history.

As a successful international company, we offer a creative, collaborative work environment and support at every stage of life, ensuring work‑life balance with various benefits.

Join us in shaping the future of Vorwerk.

Key Responsibilities

• Implement, configure, and administer the BPM/process management tool to ensure reliable, user‑friendly operations and adoption across business units.
• Build and maintain process repositories, models, and documentation; ensure adherence to modeling conventions and governance standards.
• Perform data mining and exploratory analysis on process‑ and operations‑related data (event logs, KPIs, workflow telemetry) to identify bottlenecks, variants, and root causes of inefficiency.
• Apply process mining techniques to map actual execution flows and quantify improvement potential.
• Identify, prioritise, and deliver end‑to‑end automation use cases together with process owners and IT (e.g., workflow automation, integrations, orchestration).
• Design and implement automations using tools such as BIC Execution, Camunda, n8n, or comparable platforms; define inputs/outputs, APIs, triggers, and error handling.
• Evaluate and implement AI use cases to enhance processes (e.g., classification, routing, document understanding, decision support, autonomous agents) while ensuring governance, transparency, and compliance.
• Create data‑driven business cases, define KPIs, and set up dashboards to measure automation and AI impact (cycle time, throughput, quality, cost).
• Collaborate closely with business stakeholders, process managers, IT, and enterprise architecture to ensure scalable, secure, and maintainable solutions.
• Support change management and enablement: prepare guides, conduct trainings, and provide hands‑on support to process modelers and end users.
• Contribute to continuous improvement by monitoring execution, analysing performance, and iterating on automation and AI solutions.

Qualifications

• Bachelor's or Master's degree in information systems, computer science, industrial engineering, business analytics, or a related field.
• 5+ years of experience in business process management, data analysis/engineering, process mining, or workflow automation.
• Practical experience implementing and operating BPM/process tools; familiarity with modeling standards (e.g., BPMN).
• Hands‑on expertise with process mining and data analysis (e.g., Celonis, Signavio Mining, or equivalent), including event log preparation and conformance analysis.
• Experience designing and deploying workflow automations and integrations (e.g., BIC Execution, Camunda, n8n, or similar); solid understanding of APIs, webhooks, and event‑driven patterns.
• Exposure to AI in operations (e.g., NLP for documents, classification, recommendations, agentic automation); ability to translate business needs into feasible AI solutions under proper governance.
• Proficiency with BI and analytics tools to define KPIs, build dashboards, and report performance.
• Strong problem‑solving skills, structured and analytical working style, and attention to detail.
• Clear communicator able to collaborate across business and IT; capable of turning complex analysis into actionable outcomes.
• Experience working in cross‑functional and agile environments.

What You’ll Deliver

• A reliable, adopted BPM tool and process repository that improves transparency and governance.
• Data‑backed insights and prioritised improvement backlog grounded in process mining and analytics.
• Executed automations that reduce manual effort, cycle time, and errors, with measurable impact.
• AI‑enabled process steps and agents that responsibly enhance efficiency and quality.
• Continuous monitoring and improvement loops supported by KPIs and dashboards.

Benefits That Truly Fit You

• Exciting challenges & career growth – Take on impactful challenges in an agile environment and actively shape your professional development.
• Team success & continuous learning – We foster a culture of collaboration and shared achievements while investing in your ongoing growth, including an annual €2,500 budget for training, courses, and professional development opportunities.
• Flexibility that fits your life – Enjoy flexible working hours with flextime options, 25 days of vacation, and half a day off on your birthday, plus the freedom to work from home for a better work‑life balance.
• Health & Well‑being – Enjoy private health insurance with Sanitas, ensuring comprehensive medical coverage for your peace of mind, with the option to include your family through Flexible Compensation.
• Annual Variable Bonus – Earn a performance‑based bonus as a percentage of your annual gross salary (pro‑rated), linked to both your personal achievements and the company’s financial results.
• Product Discount – Get a 50% discount on TM and Kobold vacuum cleaners, available for new purchases every three years.
• Language Learning – Access online English and German classes to enhance your language skills and support your professional growth.
• Flexible Compensation – Customize your benefits by allocating part of your salary to expenses like transport tickets, meal vouchers, and more, optimising your tax savings and overall compensation.