Program Manager

Location: Hybrid (1 day/week in Manchester office)

Type: Full Time (37.5 hours/week, Monday to Friday)

Purpose: Support the Manager in Back-Up Care programme development, project management, and stakeholder engagement. Assist with policy development, sales support, and new programme initiatives.

Responsibilities:

• Support strategic programme initiatives and project management.
• Manage key deliverables, metrics, and issue resolution.
• Conduct programme/client analysis and recommend improvements.
• Act as a subject matter expert for the Back-Up Care programme.
• Provide expertise to internal stakeholders.
• Support programme collateral and maintain policy integrity.
• Manage a small team of Support Executives.
• Operationalise new care types/products and support special projects.
• Update stakeholders and report on key metrics.
• Maintain relationships with US counterparts.
• Strong analytical skills and attention to detail.
• Experience in driving improvements and working independently.
• Excellent communication and customer service skills.
• Stakeholder management and Microsoft Office proficiency.
• Experience with BI tools (e.g., Qlik), childcare/eldercare industry, employee benefits market, and CRM systems.

Personal Attributes:

• Organised, good communicator, influential, and inspirational.

Company Commitment: Bright Horizons is committed to inclusivity and welcomes applicants from all backgrounds. Reasonable adjustments will be considered. Enhanced DBS required for all roles.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Education, Project Management, and Analyst

Industries

Higher Education and Education