Program Manager Credit & Payments- Remote Seattle

Program Manager Credit & Payments- Remote Seattle

Join to apply for the Program Manager Credit & Payments- Remote Seattle role at Nordstrom

Program Manager Credit & Payments- Remote Seattle

Join to apply for the Program Manager Credit & Payments- Remote Seattle role at Nordstrom

Job Description

Nordstrom Card Services is the consumer card division of Nordstrom Inc., a successful fashion retailer. Nordstrom Card Services Visa co-brand and private label credit and debit cards for Nordstrom customers. We play a strategic role in Nordstrom’s success by driving increased loyalty and sales growth through compelling product offerings backed by superior customer service. Being an outstanding place to work also plays a significant role in our success. Nordstrom has been recognized as one of America’s top 100 employers by Fortune magazine for every year since Fortune launched the list in 1998, thanks in part to our focus on striving to deliver exceptional customer service and our promote from within philosophy.

Job Description

Nordstrom Card Services is the consumer card division of Nordstrom Inc., a successful fashion retailer. Nordstrom Card Services Visa co-brand and private label credit and debit cards for Nordstrom customers. We play a strategic role in Nordstrom’s success by driving increased loyalty and sales growth through compelling product offerings backed by superior customer service. Being an outstanding place to work also plays a significant role in our success. Nordstrom has been recognized as one of America’s top 100 employers by Fortune magazine for every year since Fortune launched the list in 1998, thanks in part to our focus on striving to deliver exceptional customer service and our promote from within philosophy.

Nordstrom is looking for a versatile Program Manager 2 to oversee the planning, execution and delivery of key collateral processes for Nordstrom Card Services initiatives. This individual will focus on creating and managing materials that support customer acquisition, retention and engagement.

Position is Remote, located in Seattle, WA area.

Key Responsibilities

• Oversee the creation, review and distribution of collateral, ensuring it resonates with the intended target audience, meets brand standards and adheres to compliance requirements
• Establish and influence customer communication strategy in collaboration with multiple business areas
• Create and optimize operational processes that support consistent, accurate, and timely delivery of copy materials
• Perform in-depth assessments of marketing assets to maintain accuracy, brand consistency, and audience alignment
• Provide consultation and make strategic recommendations on communication content, presentation and timing
• Ensure all collateral pieces are aligned with Company strategies, the Nordstrom voice, tone and style of the card and payments communications within the overall Nordstrom Brand

Requirements

• Bachelor’s degree or equivalent combination of education, training and/or minimum of 3 years of experience in the Communications field
• Strong leadership and collaborative skills, especially as a liaison between the Business, Legal/Compliance and External Partners
• Exceptional verbal and written communication abilities that produce clear messaging across various formats
• Detail oriented with strong proofreading and editing abilities & copy writing
• Must demonstrate sound decision-making and ability to react quickly under pressure
• Foster culture of continuous improvement by identifying areas for process enhancement and implement best practices
• Experience in credit related products, banking and/or financial services is a plus

Nordstrom is able to offer remote work for this role in Washington

We’ve got you covered…

Benefits

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$92,000.00 - $155,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser:

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Retail

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