Program Manager

About UsMercari is a Japan-based C2C marketplace company founded in 2013 with the mission to "Create value in a global marketplace where anyone can buy & sell." From being the first tech unicorn from Japan before its IPO in 2018 we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission. Since its inception, Mercari Group has worked to grow its services, investing in both our people and technology. Over time, Mercari has expanded from being the top player in the C2C marketplace in Japan to new geographies like the U.S.

We have also successfully launched new businesses such as Merpay, which is a mobile payment service platform with a vision to create a society where anyone can realise their dreams through a new ecosystem centered not only on payment service but also on credit. Today, Mercari Group is made up of multiple subsidiary businesses, including logistics, B2C platform, blockchain, and sports team management.

About Mercari India Established in Bangalore in 2022, Mercari India serves as a crucial technology hub for the Mercari Group. Leveraging the rich and diverse tech talent in India, we primarily collaborate closely with our development hub in Japan to drive engineering development for Mercari's applications. Having grown to an organization of approximately 80 members over about three years since its inception, Mercari India aims to evolve into an even stronger engineering organization that spearheads technological innovation for the entire group.

This will be achieved by further enhancing our engineering capabilities and promoting AI initiatives that reflect India's cutting-edge technology and knowledge.

Our CultureTo achieve our mission at Mercari, our organisation and each of our employees share the same values and perspectives.Our individual guidelines for action are defined by our four values:Go BoldAll for OneBe a ProMove FastOur organisation is also shaped by our four foundations:SustainabilityDiversity & InclusionTrust & OpennessWell-being for PerformanceRegardless of how big Mercari gets, the culture will remain essential to achieving our mission and something we want to preserve throughout our organisation. We invite you to read the which summarizes the behaviours and mindset shared by Mercari and its employees. We continue to build an environment where all of our members of diverse backgrounds are accepted and recognised, and where they can thrive while holding dear to Mercari's culture.

Work Responsibilities

As a PMO / Program Manager, you will play a critical role in driving program-level execution tracking across the organization. This position focuses on scaling execution hygiene, improving visibility, and ensuring alignment across multiple teams and initiatives.You will work closely with cross-functional stakeholders including engineering, business, HR, corporate, and other teams, ensuring seamless coordination, structured tracking, and timely delivery against organizational priorities and OKRs.

What you will doDrive program-level execution tracking across multiple initiativesEnsure strong execution hygiene through structured tracking, follow-ups, and accountabilityDrive quarterly planning cycles, ensuring alignment of priorities, clear goal-setting (OKRs), and coordinated execution across teamsMonitor progress against KRs / OKRs, ensuring alignment with organizational prioritiesIdentify risks, dependencies, and bottlenecks, and proactively drive resolutionRun program reviews, status meetings, and governance ritualsBuild and maintain execution dashboards, trackers, and reporting frameworksStandardize and continuously improve execution processes and best practicesCollaborate with cross-functional stakeholders including engineering, product, and business teamsPartner with leadership to provide clear visibility on program health and outcomesDrive alignment across teams with differing priorities and working stylesProvide structured insights, status reports, and escalation summariesEnable data-driven decision-making through clear and actionable reportingEnsure leadership has real-time visibility into execution progress and risksEnsure that tasks and deliverables are on trackDrive a culture of ownership, follow-through, and delivery excellenceBold ChallengesDriving execution at scale: Bring structure and visibility across multiple programs without slowing teams downAligning diverse stakeholders: Work seamlessly across tech and non-tech teams to ensure deliveryCreating clarity from complexity: Turn fragmented updates into actionable insights for leadershipBalancing rigor with agility: Maintain execution discipline in a fast-moving product environmentLeveraging AI for impact: Use AI tools to enhance tracking, reporting, and decision-making

Required ExperienceEmpathy for Mercari's mission and values3 to 7 years of relevant experience as a PMO or Program Manager in a technology product companyProven experience working with both engineering (tech) and non-tech teamsStrong experience in program tracking, execution management, and stakeholder coordinationSolid understanding of project/program management methodologies (Agile, Waterfall, Hybrid)Excellent communication, stakeholder management, and problem-solving skillsExperience using tools such as JIRA, Confluence, Asana, or similarBusiness-level proficiency in English

Preferred ExperienceExperience in scaling program management practices in a growing organizationExposure to global or cross-cultural team environmentsExperience in OKR/KR tracking and execution frameworksFamiliarity with AI tools to enhance productivity, reporting, and execution trackingCertifications such as PMP, PRINCE2, or Agile (Scrum, etc.)

BenefitsEmployment Status : Full-timeOffice location: BangaloreHybrid workstyle(We believe in high performance and professionalism. We work from office for 2 days/week and work from home 3 days/weekTo build a strong & highly-engaged organization in India, we highly encourage everyone to work from our Bangalore office, especially during the initial office setup phaseWe will continue to review and update the policy to address future organizational needs)Work HoursFull flextime (no core time) Flexible to choose working hours other than team common meetings