Program Officer

Program Officer

Queensland Fire Department
Location: Brisbane, Queensland, Australia

Overview

An ambitious opportunity to support organisational development activities such as business process management (BPM), workload analysis (WLA), organisational structure design and implementation, while providing general administration and coordination support to the team.

Responsibilities

• Provide general program support, including coordinating team activities, managing communication channels, and maintaining documentation.
• Support Business Process Management (BPM) and Workload Analysis (WLA) activities, including maintaining repositories, facilitating workshops, and coordinating data collection and analysis.
• Develop and maintain organisational charts and ensure accurate updates on internal systems.
• Provide secretariat support and assist with documentation for organisational change and implementation projects.
• Prepare professional reports, online content, assist with reporting activities and other communications to support organisational development initiatives.

What you'll bring

• Strong communication skills: Ability to draft professional reports, online content, and correspondence, as well as effectively engage with stakeholders and facilitate workshops.
• Project coordination and management: Experience in coordinating projects, managing timelines, and supporting work packages using agile methodologies (e.g., Prince2 Agile).
• Technical expertise: Proficiency in digital tools such as SharePoint, Teams, Miro, Visio and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Organisational and analytical skills: Strong ability to manage multiple tasks, prioritise effectively, and analyse data to support decision‑making and workload analysis.
• Adaptability and initiative: Demonstrated ability to work in a dynamic environment, show initiative, work autonomously and adapt to changing team and organisational needs.

How to Apply

• Submit a current resume outlining your work history and achievements.
• Submit a cover letter (maximum two pages) addressing the key capabilities and your suitability for the role.

Applications must be submitted online by clicking the green Apply Online button to QFD Recruitment system Nexus.

Applications will remain current for 12 months and may be contacted for future opportunities.

Additional Information

QFD are proud to be recognised as an employer of choice for women by Work180 and celebrate all diversity by committing to a culture where people feel safe, respected, valued and engaged.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Public Safety

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