Project Coordinator

Job Description:

• Provisioning access to support the outbound call program
• Serving as a liaison between SHS, vendor and SO teams
• Lead meetings, such as, call calibrations, weekly touchpoints, performance meetings,
• Provide weekly performance reporting
• Ensure roster and schedules are aligned with expectations
• Coordinate training
• Call listening for accuracy and soft skills, making recommendations based on observations
• Work with business partner manager on coaching opportunities and alignment
• Monitor performance and request corrective action as appropriate
• Hybrid Role 

Required Skills:

• Project Management
• Call center experience
• Leadership and analytical experience with data / operations
• Excellent analytical, organizational, problem solving, verbal and written communication skills.
• Knowledge of project management tools and methodologies.
• Ability to work independently, within a team environment and with multiple priorities.
• Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word).
• Ability to develop, implement, and monitor policies, procedures, and customer service alerts.
• Support vendor in achieving performance management, KPIs and SLAs.
• Preferred Skills/Experience – Optional but preferred skills/experience. Include:
• Health care experience
• Three or more years experience in related field

Education/Certifications: