Project Management

Simplified Job Responsibilities – Project Manager (PM) Organise monthly performance meetings with client and management to report on service performance. Attend meetings with client and other agencies to discuss contract-related matters. Work closely with client to ensure all Customer supporting staff are: Competent Properly trained Meeting qualification requirements Ensure all Customer supporting staff: Sign confidentiality/security undertakings Complete required security screening before deployment Attend training and development meetings and ensure all new information, updates, and service changes are shared with Customer supporting staff promptly.

Continuously update Customer supporting staff with operational knowledge and improvements for daily work. Handle service recovery for escalations , including: Investigating issues Communicating with customers (phone/email/face-to-face) Coordinating with stakeholders Implementing corrective actions Documenting actions and providing updates to Client Investigate and submit written reports within 3 days for any complaints or feedback, including recommendations if required (unless extension is granted). Must be always contactable via phone and email and respond promptly to Client. #J-18808-Ljbffr