Project Management Operations Lead

Role Overview Lead the operational excellence of JLL's Project Delivery Services team by managing both people and processes that enable successful project execution. Develop and lead a high-performance Project Management Operations (PMO) team while implementing technology solutions, standardized processes, and KPI frameworks that drive client satisfaction.

Responsibilities

Manage technology systems including onboarding new Project Managers to JLL's Project Management Information System and relevant client platforms, providing ongoing training and support

Monitor data quality across PDS and client systems, reporting on technology adoption and working with delivery teams to correct errors and maintain system integrity

Conduct technical onboarding of PDS teams on client-specific processes including invoice workflows, project deliverables, templates, and approval stage gates

Review project documentation prepared by Project Management teams to ensure compliance with client processes and templates, conducting regular account health checks

Create and maintain centralized document control, keeping templates, processes, and playbooks accurate and up to date

Prepare regular and ad‑hoc reporting as directed by PDS Lead

Serve as PDS representative for processes related to intersecting JLL Services Lines and processes related to the Client's delivery model

Establish trusted advisory relationships with Client and JLL Team to collaboratively solve complex operational challenges

Lead strategic conversations surrounding on-account KPIs, ensuring they are scalable, efficient, operationalized, and auditable

Monitor and actively manage KPIs to ensure project teams meet performance targets; develop and implement training as necessary

Analyze project performance against KPIs including budget compliance, program adherence, satisfaction surveys, and risk reporting while assisting with project benchmarking

Manage, train, and develop PMO Team to support PDS delivery model per on-account processes

Serve as PDS representative for regular Governance meetings, managing change in partnership with the Client and other JLL Service Lines

Develop and implement efficient end-to-end project management processes that leverage automation and technology, and are aligned with PDS 5-phase delivery methodology

Qualifications

Bachelor's degree in Engineering, Construction Management, Project Management, Business Management or similar field

Minimum of ten years of real estate or related project management experience

Proven work experience as a team leader or supervisor

Experience in construction project management, including managing KPIs and fee‑at‑risk contract deliverables

In-depth knowledge of performance metrics and data analysis

Strong skills in document management including version control, naming conventions, file sharing, and archiving

Strong technology skills to research, evaluate, and implement new tools and processes

Proficiency in Microsoft Excel for data entry, analysis, collation, and tracking activities

Proficiency in Visio, PowerPoint, AdobeSign, and Microsoft tools

Clear and effective verbal and written communication skills with attention to detail

Strong time management abilities with capacity to multitask and manage multiple concurrent assignments

Proactive approach to solving complex problems

Adaptability and flexibility to changing work priorities and deadlines

Experience leading a team across matrixed organizations, ability to influence without direct authority

Experience implementing organizational change management within client-facing teams

Experience in project finance activities and interfacing with client financial systems

Compensation Estimated compensation: $120,000.00 - $135,000.00 USD per year.

Location Remote – Albany, NY; Boston, MA; Buffalo, NY; New York, NY; Rochester, NY; Syracuse, NY.

Benefits

401(k) plan with matching company contributions

Comprehensive medical, dental, and vision care

Paid parental leave at 100% of salary

Paid time off and company holidays

Early access to earned wages through Daily Pay

Visa This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

EEO Statement Jones Lang LaSalle (\"JLL\") is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email us at .

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