Providers Management

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyoneAs the largest listed company on the HKSE, we’ve been proudly making a difference across Asia for over a century. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everybody. If you believe in better, we’d love to hear from you. AIA is hiring Head of Providers Management to develop and maintain relationship with providers with objective to provide the best-in-class service & capability for AIA & its customers. Role & Responsibilities:Develop and maintain cooperation with providers (hospitals, clinics, dentist, pharmacies, optics, etc).Develop AIA Platinum Providers with the agreed criteria & qualifications.Review PKS, SKS and addendum on the request from the provider or company.Provide best customer journey (experience) when dealing service with the providers, including the target SLA of LOG (admission & discharge).Prepare regular report e.g monthly top 10 providers in term of payment, utilization, etcHolding regular performance dialogue meeting Holding gathering event and joint promotion with the appointed / selected providers Ensure all complaints can address in timely manner

Job Requirements:Bachelor’s degree with good knowledge in Insurance principal and medicalExperience – 3 years minimumHave a good knowledge in system, claim process at TPA, and Insurance Principal Able to work under pressure, good leadership, good communication and decision-making skill