Qualtrics Developer

Dbiz is a high-performing product & engineering company that partners with organizations to help build digital solutions using the right technology at the right time while driving innovation through creative use of technology. Responsibilities Serve as the primary point of contact for client queries related to the Qualtrics XM Platform, ensuring timely and accurate resolution of issues via calls and email. Diagnose, troubleshoot, and resolve technical and functional platform issues independently and in coordination with the implementation team. Document support tickets, resolutions, and workarounds, keeping all project and client records current and up-to-date. Conduct training sessions and walkthroughs for clients on specific and new aspects of the Qualtrics platform and related solutions. Escalate complex or unresolved issues to senior consultants or Qualtrics support channels, tracking progress through to resolution. Support survey programming, dashboards, workflows, API/CRM integration, close loop and other platform configuration activities using Qualtrics Maintain a responsive, professional, and solution-oriented approach to strengthen client relationships. Continually develop in-depth product knowledge and stay current with new Qualtrics features, updates, and best practices. Qualifications Bachelor's degree in Business, Computer Science, Information Systems, or a related field. 3–5 years of experience in a SaaS support, technical support, or client-facing technology role.

Hands-on experience with the Qualtrics XM Platform; Qualtrics certification is a strong advantage. Life at Dbiz: • Competitive salary and attractive benefits. • A dynamic and innovative work environment. • Opportunities for personal and professional growth. • An engaging and collaborative company culture.