Regional Director Operations & Revenue Development - Southeast (Remote)

Job Description Summary

The Regional Director Operations & Revenue Development fosters brand equity, best in class operations, and net unit growth by consulting and supporting assigned hotels focusing on revenue performance, guest satisfaction, and brand program and standards execution. Serving as the primary face of the brand, the position develops meaningful hotel owner and operator relationships through authentic engagements. The position is responsible for creating visible brand value for stakeholders, partnering with the hotel sales team to deliver booked business and viable sales leads by conducting in‑market sales calls and marketing events.

The position consults and educates hotel owner and operators on effective sales and operational best practices to influence revenue growth.

Responsibilities

• Conducts on‑property business performance consultative visits with owners/operators in assigned region.
• Analyzes, develops, and delivers Business Performance 360 consultative reviews and business improvement recommendations.
• Reviews and updates Property Improvement Plans.
• Conducts periodic training on‑property, at in‑region Townhalls, and Brand Conferences related to brand programs, standards, and other assigned curriculum.
• Monitors and follows‑up with hotels regarding completion of action items such as PIP, RFPs, and other time‑sensitive obligations.
• Assists hotel's sales and marketing efforts by:
  • Conducting hotel market assessments and identifying sales opportunities.
  • Partnering with the hotel by making in‑market sales calls to develop and deliver both booked and qualified sales lead opportunities.
• Partners with the regional Franchise Services Manager regarding hotel performance and any escalated support issues.
• Advocates the voice of the franchisee in balance with Sonesta objectives, to continuously improve brand tools, resources, strategies, and program development to provide an optimal owner/operator experience and results with the brand.
• Engages in resolution of escalated owner/operator feedback regarding brand performance, brand satisfaction, and license agreement provisions.

You Should Be

• Experienced. Bachelor's degree or relevant experience in lieu of degree. 10+ years professional multi‑unit hotel operations and revenue generation leadership.
• An inspirational consultant: dynamic yet can adapt to all business learning levels and styles. Inspires others to try new things.
• An exceptional communicator: excels in an environment of influence without control to achieve objectives. Excellent interpersonal, written, and oral communication skills demonstrated by the ability to listen and empathize, convey wisdom and confidence, and motivate others to do the same.
• Technically proficient: proficient knowledge of desktop productivity tools including MS Excel, Word, PowerPoint, electronic scheduling and e‑mail systems, business intelligence analysis tools, and CRM account management systems. Preference for SynXis CR & Travelclick Agency 360.
• Organized: highly organized and demonstrates success as a self‑starter and ability to effectively prioritize work to meet deadlines. Must have the ability to multi‑task across different disciplines and time zones utilizing multiple forms of communication including email, telephone, and written correspondence.
• Passionate: creates and delivers best‑in‑class hotel operations and sales support and takes professional and personal interest in the success of stakeholders.
• Flexible: adaptable and enjoys moving with changing business needs and priorities. Up to 90% travel.
• Resourceful: collaborative, routinely interacting with key stakeholders and subject matter experts. Constantly seeks ways to accomplish work efficiently and effectively, socializing best practices with teammates and supervisors.
• A Self‑Starter: proactive in accomplishing goals and achieving business objectives individually, and with a team.
• Results‑oriented: makes things happen and has a proven track record of driving change.
• Nice. We only hire extremely nice people.

Pay Range

Pay Range: $95k - $120k. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific overall experience.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Equal Opportunity Employer

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.