Residential Account Manager
SERVPRO Team Wall 9695
Job Description
Job DescriptionJob DescriptionSERVPRO's former Franchise of the Year, Team Wall, is looking for our next great hero!
Who are we? Feel free to check us out: https://www.instagram.com/servproteamwall/?hl=en
SERVPRO Team Wall is seeking a Residential Account Manager (RAM) to manage residential mitigation and construction projects from lead to close. This role focuses on delivering concierge-level service by guiding customers through estimates, contracts, project updates, and final closeout.
As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Commission: $55,000-$60,000 base plus commission!
Key Responsibilities:
Convert residential leads into signed contractsServe as the main point of contact for customers, adjusters, and internal teamsDeliver and explain estimates, follow up with customers, and close salesProvide regular project updates and ensure top-tier customer experienceSupport invoicing, collections, and documentation as neededCollaborate daily with Operations, Estimating, and Intake teamsWhat Were Looking For:
Strong communication, presentation, and organizational skillsAbility to balance customer needs with internal processesKnowledge of restoration, insurance, or construction industries a plusSolution-driven mindset with patience, urgency, and professionalismAbility to attend daily/weekly team meetings and occasional travel
Company Benefits:
401k +matchingMedical/Dental/VisionGenerous PTO policyTraining & Development