Restaurant General Manager

Job Summary:

The Restaurant General Manager will oversee Ariccia Cucina Italiana and Piccolo 241 Jazz Lounge. This position will primarily oversee lunch and dinner, heavily emphasizing dinner service.

Supervisory Responsibilities:

· Supervises & manages team members of all day-to-day operations. Can fully understand all positions well enough to perform all duties in team members' absence across all outlets.

Duties & Responsibilities:

· Engages with students in The Hospitality Management program through practicum rotations in the restaurant and the bar and other educational opportunities, including Guest lecturing on campus.

· Assists in new hotel and restaurant openings as Ithaka Hospitality Partners continues its journey.

· Upholds Ithaka Hospitality Partners' standards of excellence throughout all guest interactions.

· Ensure daily staffing, operational, guest, and financial needs are met.

· Works closely with the Restaurant Leadership team to train, develop, and mentor team members and ensure the restaurant team delivers gracious and thoughtful service.

· Works closely with the culinary team on menu updates and rollouts and communicates information to the team promptly.

· Develops, implements, and continuously monitors schedules for the operation to achieve profit.

· Regularly reviews, evaluates and trains on customer satisfaction of the restaurant to recommend new operating policies.

· Ensures the restaurant complies with all Ithaka, local, and legal regulations and processes.

· Works closely with Marketing and Social Media teams to ensure that all promotions and collateral updates are done promptly and relevantly.

· Works closely with the Assistant Director of Food & Beverage and the Executive Assistant Manager on monthly and annual forecasts and budgets.

· Works closely with the team on continuous training through various training sessions.

· Works closely with Food & Beverage leaders on monthly reports and inventory.

· Performs other duties as assigned.

Required Skills & Abilities:

· Strong supervisory and leadership skills.

· Excellent interpersonal skills with a focus on customer service.

· Excellent time management skills.

· Excellent organizational skills and attention to detail.

· Familiarity with food handling, safety, and other restaurant guidelines.

· Proficient with Microsoft Office Suite or related software.

Education & Experience:

· High school diploma or equivalent required.

· At least three years in a full-service restaurant management position required.

· Complete understanding of Forbes and AAA service standards and ability to implement and execute them in a casual upscale environment required.

· At least one year leading a wine program or experience with The Court of Master Sommeliers or similar certification is required.