Revenue Officer

The Royal Women’s Hospital is Australia’s first and largest tertiary hospital dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

• Parkville location, with multiple public transport options available
• $66,767 - $73,811 (pro‑rata for part time) + salary packaging + super + 5 weeks annual leave
• Part time (0.8 EFT), ongoing role

About the Revenue Operations Team

The Revenue Operations team, within the Finance department, is responsible for the accurate collection and identification of patient classifications and the subsequent billing, sundry debtor billing, debtor follow up and reconciliation of this activity across the Royal Women’s Hospital. The team works cohesively to ensure a professional patient/client experience through the various revenue pathways utilising up to date data and processes whilst always being open to identify opportunities for improvement.

About the Role

As an Revenue Officer you will play a vital role in the daily activities undertaken within the department and be able to provide support and assistance in all aspects of the Revenue Cycle framework. In addition, you will comfortably assist in daily tasks as well as provide insight into opportunities for process improvement through experience and knowledge sharing.

Responsibilities

• Liaising with patients regarding eligibility for services, billing and payment queries
• Completing eligibility checks with private health insurance companies
• Liaising with sundry debtors
• Generating invoices across multiple billing systems
• Debt follow up for both patient and sundry debtors
• Completing timely receipting of cash takings into billing and financial systems
• Balancing end of day takings against transactional reports, in accordance with the Women’s financial policy framework
• Compiling of data and reports in preparation for, and over month end and end of financial year

About You

You will be someone with excellent communication and interpersonal skills who enjoys working with people, and is tech savvy with a keen eye for numbers.

You’ll Bring With You

• Experience in receipting, accounts receivable, bookkeeping or similar role
• Familiarity with billing/accounting systems, databases and accurate data entry skills
• Exceptional customer service skills with an ability to relate to all types of stakeholders
• An interest in continuous improvement and automating processes

Benefits

• $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
• Public transport options at our doorstep and end of journey facilities for cyclists
• Breastfeeding friendly workplace
• Mentoring, learning and career development opportunities
• Five weeks annual leave and purchased leave options

Inclusion and Belonging

The Women’s celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters. We are proudly Breastfeeding Association accredited.