Sales Manager

Job Description

Job Description

The Big Picture

Our client is a leading provider of janitorial services committed to delivering exceptional cleaning and sanitation solutions to commercial clients. They pride themselves on professionalism, service quality, and long-term client relationships. Their mission is to provide a healthy, safe, and clean environment while supporting our team with the tools and respect they deserve.

The Sales Manager develops and manages the sales team and sales processes, directly solicits janitorial and commercial project accounts, and maintains ongoing client relationships in a designated territory. This role is essential in driving new business while ensuring high levels of customer satisfaction with current accounts.

What You'll Tackle

Leadership & Team Development

• Build, train, and mentor a growing sales team to achieve individual and team revenue goals.
• Establish sales goals, performance metrics, and accountability standards.
• Develop processes and protocols to build an efficient and effective sales cycle.
• Provide ongoing coaching, deal support, and professional development for sales staff.
• Foster a culture of collaboration, professional excellence, and customer-first service.

Professionalism

• Build and maintain positive relationships with potential and existing clients, consistently representing the company as a professional, competent, and caring company.
• Always maintain a well-groomed and professional appearance.
• Operate in alignment with company policies, procedures, and the “Do the Right Thing” principles at all times.

Sales

• Enter and manage leads daily using Client Relationship Management (CRM) software.
• Develop and execute an annual sales plan with weekly activity targets, including cold calls, outreach, and in-person visits. Track close ratios.
• Conduct weekly canvassing of assigned territory to generate new business opportunities.
• Attend and represent the company at trade shows, BOMA meetings, Chamber of Commerce events, and other business development forums.
• When requested, upsell and schedule additional services for existing clients.

Client Service

• Fully understand the scope and details of each client’s service agreement.
• Provide ongoing client check-ins post-service launch: after day one, after one week, then biweekly, and monthly until service confidence is established.
• Inspect client accounts monthly (or more frequently if needed) to ensure service quality meets expectations.
• Provide all feedback to the Operations Manager using proper protocol and procedures.
• Recommend and upsell add-ons and project work to customers.
• Achieve "Above and Beyond" service to future and existing clients by establishing proactive communication and recognizing customer events and successes when known (i.e., birthdays, product launches, acquisitions, etc).
• Maintain regular communication with operations and janitorial teams to ensure seamless service delivery.
• Attend production meetings and work with production crews to learn operational procedures and identify any issues.

What You Bring

• High school diploma or equivalent (college degree preferred).
• 7+ years of experience in B2B sales in janitorial or facility services.
• Proficiency with CRM software.
• Strong interpersonal and communication skills.
• Self-motivated with excellent time management and organizational abilities.
• Ability to work independently while collaborating with cross-functional teams.
• Valid driver’s license and reliable transportation.

The Perks & Practicalities

Location: Stockton, CA

Compensation: $85k base salary plus commission

Benefits: comprehensive benefits package, including health insurance, paid time off, and retirement plan options

Work Model: onsite and in the field