Salesforce Business analytics

Job Title: Salesforce Business analytics Job Type: Full TimeExp: 5 to 13yrsNP: Immediate to 15Dayswork Mode: Hybrid Job Description: Deep experience with Salesforce application ecosystems, with a strong focus on Service Cloud & Experience Cloud (Community Cloud). Hands-on experience with Salesforce Service Cloud and Experience Cloud (Community Cloud), including case intake and knowledge management, omni-channel/intelligent routing, self-service enablement, and customer account/contact data quality-supporting end-to-end service process orchestration and AI-assisted automation.Experience designing and leveraging AI agents and workflow orchestration to automate end to end business processes.Comfortable collaborating with business stakeholders to navigate ambiguity, align priorities, and drive outcomes in fast moving environments. Proven ability to use rapid prototyping or AI-assisted development techniques (e.g., Vibe Coding, low code/no code, or similar approaches) to accelerate solution validation and delivery.Experience working in Agile and iterative delivery environments, including backlog refinement, sprint planning, incremental releases, and rapid feedback loops.

Strong communication skills with the ability to present complex technical concepts clearly and concisely to a variety of audiences. Bachelor's or Master's degree in Systems Engineering, Computer Science, Management Information Systems (MIS), Software Engineering or a related field. Salesforce certifications (Salesforce Certified Application Architect, Salesforce Administrator, Service Cloud, Community Cloud), demonstrating strong platform and data model fluency.