Senior Assistant Vice President, Healthcare Account Management Client Executive

Senior Assistant Vice President, Account Management

Location: USA / Remote

Base Pay Range: $160,000 to $185,000 plus annual bonus

Estimated Travel: 50%

This role will carry explicit revenue targets.

The Senior Assistant Vice President, Account Management (SAVP), serves as a strategic leader responsible for driving revenue growth, deepening senior-level client relationships, and shaping the vision and execution of complex, data-driven healthcare solutions. This role blends high-impact account management with consultative solutioningleveraging expertise across analytics, cloud technologies, digital transformation, and emerging innovations to address client pain points and uncover new opportunities. Acting with cross-functional teams, the SAVP aligns business objectives with technical capabilities, ensuring seamless delivery, robust financial oversight, and the development of forward-looking, value-centered solutions.

Success in this position requires a strong healthcare technology background, exceptional stakeholder management, advanced problem-solving acumen, and the ability to translate analytics and digital capabilities into meaningful, scalable outcomes for strategic clients.

Responsibilities

As a member of the large-client account management team, the SAVP will play a key role in achieving revenue growth through new buying center acquisition and expansion within the strategic account and their subsidiaries. This role will carry explicit revenue targets.

Account Management

• Orchestrate vision and strategy for growth for key elements of the strategic account
• Lead the Go to Market effort along with Solutioning, and/or SMEs from the various business units to deliver the appropriate offerings and value proposition to strategic account stakeholders
• Support Client Management initiatives track open items related to key deliverables, status updates and client communications leveraging Salesforce
• Manage client administrative requests including updated information on contracts, staffing and locations
• Maintain oversight of key financial metrics in assigned areas of the strategic account
• Support internal P&L reporting
• P&L Analysis and review including R&R and cost
• Revenue and GM forecasting
• Manage contracting processes for assigned areas of the strategic account

Integration

• Quarterback for assigned areas of the strategic account
• Partner with the client CIO/CDO/CAO and/or business teams and help them identify various opportunities and initiatives that can be delivered using EXL capabilities (where applicable)
• Collaborate with EXL Health Data & Analytics and Digital vertical teams to develop embedded analytics and digital solutions
• Consolidate learning from multiple projects to help develop new services and solution offerings in partnership with solution architects and product managers
• Research emerging technology trends, reflect on market direction and create a direction for operations to stay a step ahead of future demand trends
• Work seamlessly with other teams including Operations, Account Teams, and Technology

Selling Skills

• Identification of "white space" and create value propositions to pursue as appropriate
• Meet with strategic account stakeholders at CIO/CTO, SVP, VP, Director to understand their pain-points, designing high-impact 'demonstrable' solutions, and most importantly, following up hot leads to a winning closure
• Sell capabilities to include Digital, Automation, Technology services and Analytic services including Data Management, BI, Advanced Analytics, Analytics-led Digital
• Knowledge and ability to share best practices
• Provide Advisory Services to strategic account as well as internal EXL colleagues
• Explore and capitalize on opportunities to cross-sell and up-sell
• Collaborate with delivery team and internal SMEs to craft innovative solutions that will bring ROI to client
• Bring a consultative approach in client engagement. Ask the right questions to help client to visualize the possible
• Demonstrated success and strong understanding of contingency labor usage via staff augmentation, fixed cost contacting and other resource deployment tactics
• Exceptional abilities to develop "land & expand" tactics to create deep penetration into client projects and teams

Situational Knowledge

• Business orientation understand the business side of strategic account in order to understand what is driving technical pain points and needs including root causes and why they exist
• Macro level - understand the US healthcare system, the strategic account, and the broader EXL portfolio accounts and inform solution/service and product design
• Leverage hands-on understanding of multiple analytical skill-sets and projects to drive successful execution in emerging areas e.g., cloud, NLP (select projects only)

People Skills

• Maintaining contact with Strategic Client DATA buyers
• Build senior and strategic relationships through delivery excellence
• Maintain relationships with all other EXL Strategic Client teams

Capability Knowledge

• Importance of translating EXL features into solving Strategic Client pain points in the language of Strategic Client
• Cloud Technology, Digital, Analytics, Automation

Qualifications

Required

• 10 plus years experience in delivering technology solutions in client-focused roles
• 3-5 plus years experience and proven track record in selling technology services
• Prior experience as a practitioner is preferred (Data Science, Data Engineering, Programmer/Analyst, Full Stack Developer, Data Analyst, any other development experience)
• Healthcare experience in health plans, provider systems, and various analytical solutions spanning business and technical architecture and design
• 3-5 plus years experience working in a management or leadership capacity
• Bachelors degree required; Master's degree a strong plus in a relevant field including Mathematics, Statistics, Computer Science or equivalent experience
• Strong executive-level client facing skills and the ability to communicate complex analytical concepts with confidence to a non-technical executive audience
• Excellent oral and written communication skills

Preferred

• Multi-disciplinary technologist who enjoys designing, executing and selling Healthcare solutions, and being on the front-line of client communications and selling strategies
• Deep understanding of the US Healthcare value chain and key impact drivers [Payer and/or Provider]
• Knowledgeable and cognizant of how data science is used to solve organizational problems in the healthcare context
• Hands-on experience in two (or more) areas of the data and analytics technical domains - Enterprise cloud data warehousing, integration, preparation, and visualization along with artificial intelligence, machine learning, data science, data modeling, data management, and data governance
• Deeply knowledgeable with at least one cloud platform (AWS, Azure, Google Cloud Platform)
• Strong problem solving and analytical skills and the ability to "roll up your sleeves" and work with a client to create timely solutions and resolutions
• Experience ramping up analytics programs with new clients, including integrating with work of other teams to ensure analytics approach is aligned with operations
• Ability to engage in consultative selling