Senior Associate / Assistant Manager - Emerging Business (Farming) - BLR

About us :

At Cashfree Payments, we're not just shaping the future of payments-we're moving fast toscale businesses at every stage, with deep expertise in powering India's D2C and e-commercegrowth.Founded in 2015, we process transactions worth $80B annually and are trusted by more than800,000 businesses. Authorised by the Reserve Bank of India, we are one of the first entities toreceive critical licences like PA-PG, PA-CB and PPI in the sector. We enable seamlesscollections, payouts, identity verification, and fraud detection.We are backed by Silicon Valley investor Y Combinator, Apis Partners, Krafton Inc, State Bankof India (SBI), and were incubated by PayPal.

Roles and responsibilities : Manage and grow existing customer relationships in Emerging Business vertical, by identifying opportunities for upselling, cross-selling, and deepening engagementDevelop strategies for expanding existing customer accounts within emerging market categories, focusing on long-term partnershipsConsistently achieve revenue targets through customer retention, account expansion, and driving additional business from existing customers in line with team/organizational objectivesMaintain regular communication with existing clients, ensuring satisfaction and resolving any issues to maintain strong relationshipsBuild and manage a pipeline for account expansion by identifying growth opportunities within existing accountsCollaborate with customers to identify new use cases and tailor solutions to meet their evolving needs, driving long-term valueEstablish best practices and operating procedures for customer retention, relationship management, and account expansionKeep updated on market trends, customer pain points, and competitor actions that may impact current customer relationships and growth opportunities

Required Skill :

1 -2 years of relevant experience in account management, up-selling, and cross-selling.Experience in product-focused sales and an organized approach to workStrong interpersonal skills and the ability to build rapport with customers by understanding their requirementsStrong business acumen and product expertise