Senior Business Analyst

JOB DESCRIPTION

This role is a Senior Business Analyst with experience in IT solutions to join our Client Experience Practice. The Senior Business Analyst participates in meetings for business analysis, functional design, business process design, and user enablement. The role is part of a project team responsible for overseeing customer needs to ascertain requirements, build and maintain strong customer relations, and ensure client expectations are met.

Job Duties

• Assist with requirements gathering and discovery workshops for custom IT solutions.
• Conduct current state assessments of business processes and supporting systems.
• Perform gap and data analysis to identify improvement opportunities.
• Support developers by providing functional clarification and setting expectations with the team and client.
• Identify, document, and manage change; transition delivered solution to end users.
• Author and create design artifacts such as functional design specifications, low‑fidelity wireframes, use cases, user personas, data dictionaries, process and data flow diagrams.
• Contribute to the strategy, governance, and design of IT solutions.
• Document, socialize, and triage issues, defects, and enhancement requests.
• Review traceability matrices, change requests, test plans and cases, user guides, capability discovery and delivery roadmaps.
• Plan and execute test plans and test cases; ensure overall quality of solution.
• Perform other duties as required.

Required Education

• Bachelor’s degree (required).

Required Experience

• Four (4) or more years professional experience as a Technical or Functional Business Analyst or equivalent IT solutions/technology role.
• Experience gathering, documenting requirements, and leading working sessions.

Required Skills and Tools

• Experience with Microsoft 365 (SharePoint, Teams, OneDrive, Viva, or Copilot), custom application development, data analytics, enterprise business applications (ERP, CRM, or HCM), cybersecurity.
• Proficiency in Microsoft Excel, Word, PowerPoint, Outlook.
• Microsoft’s Migration Manager tools and ShareGate (preferred). Azure DevOps, JIRA, Visio or other project management tools (preferred).
• Axure, Figma, or other prototyping and interface design tools (preferred).

Additional Knowledge, Skills & Abilities

• Knowledge of the software development life cycle and ability to work with multiple teams.
• Ability to proactively identify risks and participate in mitigation planning.
• Strong problem‑solving and escalation skills.
• Excellent communication and presentation skills.
• Ability to work in a fast‑paced technical environment.
• Willingness to travel to client sites as needed.

Compensation

National Range: $80,000 - $110,000

Maryland Range: $80,000 - $110,000

NYC/Long Island/Westchester Range: $80,000 - $110,000

Equal Opportunity Employment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. BDO USA, P.A. is an EO employer M/F/Veteran/Disability.