Senior Compliance Program Manager [209624]

Location: Amsterdam, hybrid with 3 days per week onsite

Duration: Until 24th November 2026

Pay rate: €40.86 per hour

The role is a high-visibility position focused on payments compliance operations across a global landscape. You will design, build, and scale end‑to‑end programs that safeguard the platform and users, navigate complex regulatory environments, and lead strategic decisions with global impact.

What You’ll Do

• Design, build, and scale comprehensive operational programs for payments compliance, including Know Your Customer/Business (KYC/B), Screening, and Transaction Monitoring, ensuring global consistency and best practices across diverse markets.
• Deeply analyze operational metrics and compliance data to proactively identify risks, pinpoint inefficiencies, and translate complex findings into clear, compelling narratives and strategic recommendations for executive leadership.
• Conduct forensic analysis of compliance workflows, perform root cause analysis on failures, and implement robust, hands‑on improvements to enhance accuracy, efficiency, and scalability of operations.
• Serve as the primary operational interface, build consensus and manage dependencies between various internal teams responsible for regulatory adherence, technology development, shared services, and regional operations. Ensure unwavering alignment on priorities and roadmaps with senior leaders.
• Champion creative solutions to complex operational and regulatory challenges, protecting the business and its users while fostering a culture of continuous improvement.
• Thrive and lead in a geographically distributed, culturally diverse, and cross‑functional environment, fostering strong partnerships to achieve common goals.

Must‑Have Qualifications

• Progressive experience in program or project management, with a substantial focus on operations within the Payments, FinTech, Risk, or Compliance sectors.
• An entrepreneurial and self‑starting mindset, comfortable with ambiguity, demonstrating absolute ownership, and possessing a proven track record of building impactful programs from the ground up in fast‑paced environments.
• Mastery in stakeholder management, with demonstrated experience influencing VP and Director‑level leaders, adept at driving consensus and delivering results within highly matrixed, cross‑functional organizations.
• Hands‑on and detail‑oriented approach, driven by natural curiosity to understand the "why" behind data, unafraid to delve into complex workflows and solve problems at their source.
• Highly data‑driven and analytical, with a strong ability to leverage data to identify issues, ask the right questions, and frame practical solutions, capable of explaining complex data in a digestible and compelling manner.
• Exceptional written and verbal communication skills, able to craft and present clear, data‑backed narratives tailored to diverse audiences, from operational agents to senior executives.
• Proven ability to manage multiple complex, cross‑functional projects simultaneously, consistently delivering high‑quality work on schedule.
• Exceptional storytelling ability, capable of weaving data and operational insights into compelling narratives that drive strategic decisions and illustrate business impact.
• An ingenious and creative problem‑solver, with a genuine passion for tackling complex operational and regulatory challenges to protect the business and its users.
• Proven experience thriving in a geographically distributed, culturally diverse, and cross‑functional environment.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under‑represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process.