Senior Cyber Security Analyst (Hybrid)

PURPOSE

To ensure the organization's data remains protected from inappropriate access, disclosure and/or damage. To advocate for and execute the processes and practices of the Cybersecurity team while supporting business and customer needs. This includes functions such as monitoring, upgrading, day‑to‑day maintenance, operational changes, etc. in support of projects/initiatives/operations to ensure the effective and efficient operations of the systems, processes, and controls.

POSITION SUMMARY

This is a Security Engineering Support position and will support Tier One and Tier Two operations while working with and maintaining the network firewalls, load balancers, and other security devices under the direction of the Network Security Engineering Development team in the Security Engineering division. Customer Service and End‑User support is its primary task, and support of Network Engineers is a secondary task.

CORE REQUIREMENTS

Candidates must have a networking background and knowledge of routers, switches, the OSI model, subnetting, and network design parameters. Palo Alto hardware is preferred, but other firewall experience may be considered.

In addition, the analyst is an experienced/veteran position in a support or maintenance role in an engineering environment. This role may include Level One customer service responsibilities, such as initial troubleshooting of service calls, ticket resolution, service escalation and management, metrics reporting, and in some cases tool management and agent maintenance. It may also involve Level Two maintenance roles such as tool updates, upgrades on firewalls and other tools, such as IDS/IPS, SIEMs, EPPs, Access Management Systems, and others.

The analyst is expected to have the experience necessary to lead the Level One staff and liaise with the engineering team on tier three or escalation matters.

ESSENTIAL FUNCTIONS

• Develop/Enhance company‑wide security best practices.
• Research information security improvements and brief management.
• Remain up‑to‑date on information security trends and emergent threats.
• Assess, plan, and execute security measures in a layered approach to protect the organization.

QUALIFICATIONS

Education Level: Bachelor's Degree in Computer Science, Information Technology, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications (preferred upon hire):

• CISSP Certified Information Systems Security Professional
• Certified Ethical Hacker (CEH)
• Certified Threat Intelligence Analyst (CTIA)-ECCOUNCIL
• Certification and Accreditation Professional (CAP)
• EnCase Certified Examiner
• CompTIA Network+
• CompTIA Security+

Experience: 5 years relevant cyber security experience.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

• Ability to manage multiple tasks and deliverables with minimal supervision.
• Ability to explain technical information to technical and non‑technical personnel.
• Proficiency in the cybersecurity domain.
• Ability to work collaboratively within a team to perform daily work.
• Understanding of business needs and commitment to delivering high‑quality, prompt, and efficient service.
• Knowledge of cybersecurity risk management techniques, frameworks, best practices and industry/regulatory requirements.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

TRAVEL REQUIREMENTS

Very rarely if at all;
local DMV area only.

DEPARTMENT

CareFirst BlueCross BlueShield

EQUAL EMPLOYMENT OPPORTUNITY

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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