Senior Enterprise Technology Engineer

Role Overview The Retail Payments Operations is responsible for the overall operational performance, stability, and integrity of retail payment systems across instore and digital channels. This role owns payments issue management, settlement accuracy, fraud operations, and vendor performance, while leading and developing a team of Payments Administrators. This position serves as the senior operational authority for payments, partnering closely with Technology, Finance, Risk, Store Operations, and external payment providers to ensure payment systems are reliable, secure, and scalable.

Key Responsibilities

Payments Operations Leadership

Own the day to day health of the retail payments ecosystem, including: Card authorization and processing POS and gateway connectivity Settlement, funding, and reconciliation

Act as the final customer concern point for high severity payment incidents Establish operational standards, partner concern paths, and response playbooks Lead postincident reviews and drive corrective and preventive actions Team Leadership & Development Handle, coach, and develop a team of Payments Administrators Set performance expectations and benchmarks for: Incident resolution Settlement accuracy Fraud and chargeback handling Ensure appropriate coverage for business critical periods (e.g., peak retail hours) Build payments operations expertise and resiliency within the team

Required Qualifications Experience & Expertise 7+ years of experience in payments operations, retail technology, finance operations, or related fields 3+ years of experience leading or managing teams Deep understanding of: Card payment lifecycle (authorization settlement funding) Retail POS environments Payment processor operations and reporting Proven experience managing high impact payment incidents in a retail environment Technical & Analytical Skills Strong ability to analyze settlement files, processor reports, and transaction data Experience driving operational improvements and automation Comfortable working across multiple payment platforms and systems Risk, Compliance & Financial Controls Strong solid understanding of: PCIDSS requirements Chargeback and dispute processes Fraud monitoring and mitigation SOX and audit controls related to payments Leadership & Communication Skills Strong people leadership and coaching skills Clear, executive ready communication during incidents and reviews Ability to influence across Technology, Finance, Risk, and Store Operations Calm, decisive leadership during payment outages or business critical events