Senior Installation Field Engineer

Job DescriptionJob Description We're looking for a technically skilled, people-friendly Installation Engineer who thrives in dynamic environments and isn’t afraid to hit the road — or the skies. This role is perfect for someone who has technical management experience, enjoys problem-solving, working with hardware, and representing a company with pride and professionalism. You’ll oversee a team of onsite technicians supporting the VA’s EHRM deployment and training project. This role combines strong technical skills with an emphasis on delivering a high level of customer service. This role will also require management of workload to include setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be responsible for baseband network Connectivity-Configuration, Management, Issue Resolution Internet Connectivity- Configuration, and Issue Resolution as well as Wi-Fi hardware configuration/management. Will be responsible for hardware start-up, imaging, configuration, updating, naming, break/fix, and issue resolution. You will be managing inventory and network connectivity at each training site ensuring connectivity during all training sessions. You will be responsible for support during installations and ongoing support for issue resolution, potential for onsite support tasks, and you will be operating with limited supervision. You Have:5+ years of experience with designing, analyzing, configuring, or troubleshooting IP networksExperience in managing technical teamsExperience with Wi-Fi hardware - Configuration, Management, and Issue ResolutionExperience with network hardware - Install, Configuration, Management, and Issue ResolutionWill need to consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closetsMust be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skillsPossession of excellent written and verbal communication skillsExperience writing reports/deliverablesFamiliar with network technologies analyzing network traffic and determining network issuesAble to travel up to 50% of the time and meet travel requirementsMust have personal transportation available during work hours Bachelor’s degree in computer science, Information System, Information Technology, or Equivalent and 10 total years of experience; or 18 total years of experience in lieu of a degreeNice If You Have:Possession of strong critical thinking and error assessment capabilitiesPublic Trust Clearance​Experience with Microsoft windows desktop deploymentsExperience as IT helpdesk Tier 2

NOTE: Travel will typically be for 1-4 weeks at a time. Travel is in support of the VA's EHR deployment and training requirements. This position requires frequent travel by vehicle and must be able to drive safely and navigate a variety of routes. Must possess a valid driver’s license. Occasional air travel may also be required. When not on travel the staff member will work at the local VA doing daily helpdesk/system administrator/network onsite tasks. Company DescriptionFounded in 2008, MKS2 Technologies is a technology business providing services to the Federal Government and commercial clients. At MKS2 Technologies, we help our clients define their Mission, we use existing and new domain Knowledge, we formulate new client Strategies, and then we implement Solutions.Company DescriptionFounded in 2008, MKS2 Technologies is a technology business providing services to the Federal Government and commercial clients. At MKS2 Technologies, we help our clients define their Mission, we use existing and new domain Knowledge, we formulate new client Strategies, and then we implement Solutions.