Senior Manager - Learning Experience

ABOUTWe are an award-winning, global, leadership development and consulting firm specialising in high-impact leadership training. We design and deliver experiential learning interventions for mid to senior level leaders across industries, working with a diverse network of Indian and global facilitators. Our work spans large-scale, multi geography programmes delivered both in-person and in virtual instructor-led formats.ROLE OVERVIEWThe Senior Manager - Learning Experience is a senior individual contributor role within the Learning Experience Department.

The incumbent will be responsible for end-to-end ownership of complex, global learning projects - from solutioning and design through delivery and client management. This role demands a blend of instructional design expertise, project leadership, client consulting, and pre-sales capability, with a strong orientation toward experiential, instructor-led learning at the leadership level.

Note: This role does not require eLearning development or storyboarding as a primary function. Candidates with such experience may be considered for the added versatility, but core competency in ILT content design is mandatory.

KEY RESPONSIBILITIES1. Project Management & Delivery• Lead and manage large-scale, multi-stakeholder, global learning projects from initiation to closure.• Develop detailed project plans, track milestones, manage risks, and ensure on-time, high-quality delivery.• Coordinate across internal teams, external facilitators (Indian and global), and client stakeholders.• Oversee scheduling, logistics, and operational execution for in-person and virtual instructor-ledprogrammes.2. Learning Design & Content Development• Design and develop experiential, instructor-led training content for mid to senior level leaders.• Create programme architectures, facilitator guides, participant workbooks, case studies, simulations, and learning journeys.• Apply instructional design principles and frameworks to build engaging, outcome-driven content.• Adapt content for both in-person and virtual ILT formats; distinguish effectively between ILT and eLearning requirements.• Ensure learning solutions are aligned to client business objectives and leadership competencies.

• Client Relationship and Account Management• Serve as the primary point of contact for key clients throughout the project lifecycle.• Build strong, consultative relationships with L&D heads, HR leaders, and business sponsors.• Conduct needs analysis and diagnostic conversations to identify learning priorities.• Manage client communications, reviews, feedback loops, and expectations proactively.• Ensure high levels of client satisfaction and repeat engagement.• Be open to working on account management and farming of existing clients, especially with a account management revenue target4. Pre-Sales, Solutioning & Consulting• Collaborate with the Head - Learning Experience & Head of Sales on business development and proposal creation.• Contribute to pre-sales conversations, client pitches, and RFP responses. This includes attending inperson and virtual client meetings• Design learning solutions and customised programme architectures for prospective clients.• Provide thought leadership inputs on learning strategy, design methodologies, and facilitation approaches.5. Facilitator & Vendor Management• Identify, onboard, brief, and manage relationships with internal and external facilitators (Indian and global).• Ensure facilitator alignment with programme objectives, design intent, and client culture.• Manage vendor contracts, deliverables, and quality standards.6. Learning Technology & Platforms• Oversee and manage Learning Experience Platforms (LXP) and Learning Management Systems (LMS)relevant to programme delivery.• Leverage AI-based learning tools and technologies to enhance content quality and learner experience.• Stay current with trends in learning technology, digital facilitation tools, and AI-assisted learning.• Support integration of blended learning approaches using appropriate digital tools and platforms.QUALIFICATIONS & CERTIFICATIONSMinimum Educational Qualification• Master's degree / MBA / PG Diploma in HR, OD, Psychology, Education, or related field (preferred).Certifications (Required / Strongly Preferred)• Certification in Instructional Design - e.g., ATD Certificate in Instructional Design, CPTD, or equivalent.(Required)• Facilitation certification - e.g., IAF Certified Professional Facilitator, DDI Facilitator, or similar. (Preferred)• Project Management certification - PMP, PRINCE2, or equivalent. (Preferred)• Any other training related certification like Emotional Intelligence, Coaching, OD etc. is an addedadvantageSKILLS & COMPETENCIESCore Skills (Mandatory)• Instructional design for instructor-led training (in-person and virtual ILT).• Experiential learning design for mid to senior level leaders.• Global, large-scale project management.• Client relationship management and stakeholder engagement.• Pre-sales, solutioning, and proposal development.• Facilitator management (domestic and international).• Strong written and verbal communication; ability to present to CXO audiences.• Collaboration across cross-functional and cross-cultural teams.Technical & Domain Skills• Proficiency in MS Office Suite (Word, PowerPoint, Excel) and collaborative tools (Teams, Zoom, Miro,etc.).• Familiarity with Learning Experience Platforms (LXP) and Learning Management Systems (LMS).• Working knowledge of AI-based learning tools and technologies (e.g., AI-assisted content design, AIfacilitation aids, adaptive learning platforms).• Understanding of leadership development frameworks, competency models, and adult learning principles.• eLearning development / storyboarding experience (added advantage, not a requirement).Behavioural Competencies• Executive presence and ability to communicate with and influence senior stakeholders at client side• High ownership, accountability, and bias for action.• Intellectual curiosity and commitment to continuous learning.• Consultative mindset - ability to listen, diagnose, and design.• Ability to manage ambiguity and multiple priorities in a fast-paced environment.• Collaborative leadership - ability to lead without formal authority.EXPERIENCE REQUIREMENTS• 5-7 years of relevant experience in a leadership development, L&D consulting, corporate training, orsimilar industry (mandatory).• Demonstrated experience managing large-scale, global, multi-stakeholder learning projects.• Proven track record in designing experiential content for mid to senior level leaders.• Experience working with both Indian and international facilitators / SMEs.• Exposure to pre-sales, solution design, and client-facing consulting.• Prior experience in managing or mentoring junior team members.• Experience with LXP/LMS administration or management (preferred).• Exposure to AI-powered learning tools or platforms (preferred).WHAT WE OFFER• An opportunity to lead high-impact leadership development work with marquee global clients.• A collaborative, intellectually stimulating environment that values innovation and design excellence.• Exposure to cutting-edge learning methodologies and global best practices.• Competitive compensation aligned with industry benchmarks.• Opportunities for professional development, certifications, and growth.Note for HR TeamThis role is a critical senior hire within the Learning Experience department. Candidates from eLearning companieswith no ILT or facilitation experience should not be shortlisted. Priority screening criteria: ILT content designexperience, client-facing exposure, and demonstrated handling of global learning projects. Instructional designcertification is a mandatory filter at the screening stage.