Senior Support Consultant

A company is looking for a Senior Advanced Support Consultant. Key Responsibilities

Provide superior reactive support for premium support customers, adhering to defined statements of work Develop strong relationships with customers and deliver coaching and training on software best practices Document client interactions and collaborate with internal teams to ensure timely issue resolution

Required Qualifications

3+ years of professional experience in technical support or customer success 2+ years of experience in client verticals or equivalent non-profit experience 1+ years of experience using SQL Proficient in SAP Business Objects Reporting Project Management experience managing multiple simultaneous projects