Service Delivery Manager

IT Service Delivery ManagerLocation: Nr Cardiff (Hybrid)Salary: £46,500 + Bonus + BenefitsThe Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer?facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step.What You'll DoLead service onboarding and go?live activitiesManage day?to?day service delivery across multiple accountsProduce and present monthly service performance reportsMaintain service documentation, registers, and action plansManage change requests and ensure process complianceIdentify and implement service improvementsWork closely with technical, solutions, and sales teamsSupport customer meetings, service reviews, and account developmentWhat You'll BringEssential:Experience in Service Delivery ManagementStrong background in IT & communications managed servicesExcellent customer?facing and relationship?building skillsConfident with Excel, PowerPoint, Visio, Power BI and WordITSM experienceSecurity Cleared or willing to obtain clearanceDesirable:ITIL Foundation (v3 or v4)Experience in SIAM environmentsProcess design and improvement skillsWho You AreCustomer?focused, proactive, and solutions?drivenStrong communicator who can simplify technical informationCalm under pressure and able to juggle multiple accountsAnalytical, organised, and committed to continual improvementProfessional, confident, and effective in client?facing situationsYou'll join a forward?thinking organisation where service quality genuinely matters. You can expect autonomy, variety, and the chance to shape how services are delivered and improved.