Software Engineer

Role Summary Sophos Firewall is the flagship product of Sophos, operating in the network security domain to protect customer network traffic when deployed in router or switch mode. As part of the NSG Engineering Group, you will join the Firewall Assistant team in a senior capacity. This team focuses on leveraging AI to interpret natural language queries, deliver intelligent recommendations, and automate firewall operations while upholding enterprise-grade security and compliance standards.

The team’s vision is to evolve firewall management from a complex, error-prone manual process into an intuitive, conversational experience—enabling security teams to operate with greater speed, accuracy, and confidence. What you will do Own and deliver production-grade AI assistant capabilities, including agent workflows, tool integrations, guardrails, evaluation frameworks, and developer automation initiatives. Take end-to-end ownership of scalable systems and services, contributing beyond prompt engineering or experimental notebook-based solutions.

Design, develop, and enhance AI-powered firewall assistant capabilities to enable natural language driven security operations and intelligent automation workflows. Build and maintain scalable backend systems, APIs, and distributed services with a strong focus on reliability, performance, and enterprise-grade security. Collaborate with cross-functional engineering and security teams to deliver secure, scalable, and user-centric firewall management solutions.

What you will bring 3-5 years of software engineering experience Hands-on experience with at least two of the following languages: Python, Go, or Java, including the ability to read and modify code beyond your primary language when needed. Experience building and deploying production-grade agents using frameworks such as LangGraph, Claude Agent SDK, OpenAI Agents, or Pydantic-AI, including tool integrations, MCP servers (, FastMCP), and multi-agent orchestration. Familiarity with Temporal, Pydantic, FastAPI, and related ecosystems is highly valued.

Proven experience designing and owning end-to-end distributed systems, including APIs, data models, storage strategies, caching, queuing, and handling failure scenarios and scalability challenges. Strong foundation in computer science fundamentals such as data structures, concurrency, networking, and databases, with the ability to reason clearly about latency, throughput, and consistency trade-offs. Ability to write clean, testable, and maintainable code, with a focus on robust API design, backward compatibility, and operational excellence.

Demonstrated experience developing evaluation frameworks, tracing mechanisms, and regression safeguards for LLM-based systems. Hands-on experience with AWS and large-scale cloud deployments, including infrastructure as code (IaC), networking, identity management, observability, cost/performance optimization, and safe rollout practices. Good to have skills Familiarity with prompt caching, KV-cache optimization, model routing, and context engineering to improve cost efficiency and system reliability.

Experience fine-tuning models (, LoRA, QLoRA, SFT, DPO) for real-world use cases, with measurable improvements in quality—considered a strong differentiator. Exposure to deploying solutions across on-premises, cloud, and hybrid environments, with an understanding of constraints, networking, identity, and upgrading cycles. Understanding of high-volume telemetry and alerting patterns, along with safety mechanisms for agent-driven actions such as approvals, dry runs, blast-radius control, and audit trails. #LI-Remote #B1 Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion.

Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos? · Sophos operates a remote-first working model, making remote work the primary option for most employees.

However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. · Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit · Employee-led diversity and inclusion networks that build community and provide education and advocacy · Annual charity and fundraising initiatives and volunteer days for employees to support local communities · Global employee sustainability initiatives to reduce our environmental footprint · Global fitness and trivia competitions to keep our bodies and minds sharp · Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing