Solutions Engineer

Job DescriptionJob DescriptionDigital Experience Management (DXM) DivisionJob Opening Type: Full-Time

Employment Type: Salaried

Location: Lewis Center, Ohio (Hybrid)

Division: Digital Experience Management (DXM)About Radiant TechnologyRadiant Technology is a technology integration and professional services company focused on operational technology, digital signage, audio-visual systems, data-driven experiences, and enterprise visualization solutions.Our Digital Experience Management (DXM) Division specializes in designing, deploying, integrating, and supporting complex operational technology ecosystems across airports, manufacturing facilities, healthcare environments, corporate spaces, and enterprise organizations.Unlike many traditional integrators, Radiant Technology combines:Systems integrationProfessional servicesOperational technology expertiseInfrastructure and deployment engineeringSoftware-driven operational solutionsOur teams work across software platforms, infrastructure, networking, hardware, monitoring systems, and real-time operational data environments to deliver scalable and maintainable customer solutions.We are looking for a highly technical, systems-oriented Solutions Engineer who enjoys solving complex operational challenges across infrastructure, software platforms, hardware, networking, and live production environments.Position OverviewThe Solutions Engineer is responsible for configuring, integrating, deploying, validating, troubleshooting, and supporting complex digital signage and operational technology environments.This role focuses heavily on:Systems integrationCMS and operational platform configurationTechnical troubleshootingScripting and automation logicInfrastructure and networkingData integrationHardware validation and testingTechnical escalation supportThis is not a traditional software development role. While scripting and technical logic are important, the primary focus is implementing and supporting operational systems in real-world customer environments.The ideal candidate enjoys troubleshooting interconnected systems, learning new technologies quickly, and working across multiple technical disciplines.Candidates with backgrounds in:AV programmingSystems integrationInfrastructure engineeringNetwork supportOperational technology (OT)Deployment engineeringTechnical escalation supportAdvanced field engineeringoften excel in this position.What You'll DoSystems Integration & Platform ConfigurationConfigure and support digital signage and operational technology platformsBuild workflows, operational logic, scheduling rules, and dynamic content behaviorsConfigure playback environments, endpoints, and operational systemsSupport implementation and commissioning activitiesTroubleshoot platform configuration and operational issuesAPI & Data IntegrationIntegrate APIs, databases, web services, and operational data sourcesWork with JSON, XML, webhooks, and real-time data flowsDevelop lightweight scripting and transformation logicTroubleshoot integration and connectivity issuesCollaborate with customer IT teams on infrastructure and data access requirementsTechnical Escalation & TroubleshootingAct as a technical escalation resource for live customer environmentsDiagnose issues across hardware, software, networking, infrastructure, and operational platformsSupport root cause analysis and long-term corrective actionsAssist Support teams during high-priority incidentsTroubleshoot production systems in complex enterprise environmentsHardware Validation & TestingBench test media players, displays, peripherals, and infrastructure hardwareValidate firmware, operating systems, and compatibility requirementsPerform playback, stability, and operational testingCreate technical findings, compatibility reports, and recommendationsSupport hardware standardization effortsInfrastructure & Device ManagementSupport Windows, Linux, Android, and embedded operating systemsAssist with PC imaging, provisioning, firmware management, and remote device managementTroubleshoot networking and infrastructure-related deployment issuesSupport cloud-hosted and on-premise environmentsWhat We're Looking ForPreferred ExperienceSystems integrationAV integrationDigital signageIT infrastructureOperational technologyTechnical support escalationDeployment engineeringNetwork troubleshootingPlatform configurationAV programming or control system logicTechnical SkillsStrong Understanding Of:TCP/IP networkingVLANsDNS/DHCPVPNs and firewallsWindows and Linux environmentsAndroid and embedded systemsAPIs and web servicesJSON and XMLWebhooks and data integrationsEndpoint provisioning and device managementExperience With:Technical troubleshootingCMS platformsScripting or automation logicHardware validation and testingInfrastructure troubleshootingLive production support environmentsBonus ExperienceBrightSignLG webOSSamsung TizenSQLPowerShellPythonHTML/JavaScriptMonitoring platformsCloud-hosted systemsAV control systemsWho You AreYou are a technically curious and operationally minded problem solver who enjoys making complex systems work reliably in real-world environments.You think in systems, workflows, dependencies, and interoperability rather than isolated technologies. You enjoy troubleshooting issues that span software, hardware, infrastructure, networking, and operational platforms.You likely enjoy:Diagnosing difficult technical issuesLearning unfamiliar technologiesWorking with operational systemsBuilding logical workflows and automationTroubleshooting interconnected environmentsSupporting live customer systemsSolving real-world deployment challengesYou may come from backgrounds such as:AV programmingSystems integrationInfrastructure supportTechnical field engineeringNetwork administrationOperational technologyAdvanced technical supportYou understand that technical success is not just about writing code - it is about building reliable, maintainable, supportable systems that operate successfully in production environments.Why Join Radiant Technology?Work on large-scale operational technology and digital experience deploymentsGain exposure to software platforms, infrastructure, AV, networking, cloud systems, and enterprise environmentsCollaborate with highly technical multidisciplinary teamsWork across industries including airports, manufacturing, healthcare, and enterprise environmentsHelp shape evolving operational technology standards and deployment methodologiesOpportunity for technical growth across multiple disciplinesWork on projects that directly impact real-world operations and customer experiences

BenefitsRadiant Technology offers a competitive benefits package for eligible full-time employees, including:Medical, dental, and vision insuranceHealth Savings Account (HSA) and Health Reimbursement optionsCompany-paid life insuranceShort-term and long-term disability coverageEmployee Assistance Program (EAP)401(k) retirement plan with company matchPaid time off and company holidaysProfessional development and training opportunitiesExposure to cutting-edge technologies and enterprise environmentsCareer growth opportunities within a rapidly evolving technology division