Spa Receptionist

Job Description

• Deliver a warm, polished and service‑focused welcome to all guests, members and colleagues
• Maintain full knowledge of spa services, treatments and promotions to confidently support guest enquiries
• Operate telephones professionally, ensuring all calls are answered promptly with friendly, accurate and helpful responses
• Manage guest arrivals and departures efficiently, creating a seamless and memorable first and last impression
• Keep the front‑of‑house area immaculate, tidy and styled to a luxury 5‑star standard at all times
• Handle guest concerns with genuine care, resolving where possible before escalating to management
• Complete daily checklists thoroughly and ensure smooth, detailed handovers between shifts
• Maximise guest value by promoting spa services, treatments and retail opportunities appropriately
• Provide accurate information and assistance to guests and visitors, ensuring their needs are fully met
• Follow correct cash‑handling, float and safe procedures in line with company standards
• Build confidence in the Jonas booking system and use it effectively for reservations and guest management
• Carry out front‑of‑house administrative tasks with accuracy and attention to detail
• Support management by undertaking additional duties when required
• Follow all procedures for accident reporting, maintenance issues, fire safety and emergency evacuation
• Adhere to all Health & Safety regulations while on the premises
• Complete all documentation accurately and in accordance with departmental SOPs
• Maintain the company dress code and consistently present a professional, polished appearance