Staff Product Designer, Practice Areas

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are seeking a Staff Product Designer to join our growing Product Design team. This role is available to candidates across Canada (excluding Quebec) and the US. If you are located near one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to work in the office at least twice per week on our designated Anchor Days.

About the role

As a Staff Product Designer, you will lead the experience strategy for practice‑area customization, from intake through case close, across litigation and transactional disciplines. Starting with Clio’s Personal Injury add‑on as an anchor, you will build reusable frameworks and patterns that make Clio native to each practice area—including family law, real estate, immigration, corporate law, and beyond. You will also design how AI and automation integrate into practice‑specific workflows, creating a design philosophy that simplifies legal work.

What you’ll do

• Partner with Product and Engineering leaders to define experience strategy, success metrics, and high‑leverage priorities based on customer insights and business outcomes.
• Build deep customer intuition and systems understanding, translating complex workflows and constraints into clear direction and durable experience decisions.
• Lead end‑to‑end design across multi‑surface journeys—from opportunity framing to prototyping, validation, and high‑quality execution.
• Shape a compelling long‑term experience vision for your problem space, communicating via storytelling and collaborative thinking.
• Raise the quality bar across the product ecosystem through cohesive, accessible, and scalable experiences that exceed “good enough.”
• Drive consistency and leverage across teams by strengthening patterns, frameworks, and evolving the design system beyond your scope.
• Facilitate decisions and help teams navigate ambiguity through facilitation, decision framing, and proactive cross‑functional collaboration.
• Mentor and elevate other designers through constructive critique, coaching, and role‑modeling strategic thinking and bar‑raising craft.
• Partner with the product design manager of your portfolio to uphold quality and craft within the product area.
• Contribute to design culture and organization‑wide initiatives through staff‑level forums and leadership beyond your immediate portfolio.

What you bring

• 8+ years of product design experience; B2B SaaS experience is preferred.
• Proven ability to design scalable experiences across multiple customer segments and/or products (e.g., Solo, SMB, Mid‑Market).
• Experience leading complex, cross‑team initiatives and delivering cohesive solutions across interconnected systems.
• Track record of shipping high‑quality work that solves customer problems and moves key product metrics.
• Strong product judgment and business acumen, connecting customer needs to strategy, metrics, and roadmap decisions.
• Deep mastery of UX craft, including interaction design, information architecture, usability, and visual design.
• Advanced customer‑centric practice, leading discovery and aligning multiple teams around customer needs.
• Experience designing AI‑powered experiences, including interaction patterns for trust, transparency, and appropriate user control.
• Systems thinking to design reusable frameworks and patterns that scale across teams and products.
• Expertise in modern design and prototyping tools, and practical fluency with AI tools (e.g., Figma Make, Cursor, Gemini).
• Excellent presentation and storytelling skills.
• Skilled facilitator who aligns leaders, drives decisions, and moves teams forward through ambiguity.
• Strong cross‑functional partnership and execution across teams and workstreams.
• Experience mentoring peers.

Bonus if you have

• Experience working in the legal industry or legal tech.
• Background in regulated, process‑intensive industries (e.g., healthcare, financial services, insurance) where workflow accuracy shapes UX decisions.
• Experience adapting a platform to serve distinct customer verticals with different domain vocabularies, workflows, or compliance contexts.
• Experience designing AI‑powered features in professional contexts where trust, explainability, and user control are important design constraints.

Benefits

• Competitive salary in the range $148,000‑$185,000‑$222,000 CAD, adjusted for region and experience.
• Equitable health benefits, dental, and vision insurance.
• Hybrid work environment: local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City, Sydney) expected to be in office at least twice per week.
• Flexible time off policy, encouraging 20 days off per year.
• $2,000 annual counseling benefit.
• RRSP matching and RESP contribution.
• Clioversary recognition program with acknowledgements at 3, 5, 7, and 10 years.

Diversity, Inclusion, Belonging and Equity

We are committed to building an inclusive environment where all team members feel valued and enabled to do their best work. We encourage candidates from all backgrounds to apply. Equal employment opportunity is mandatory and we provide accessibility accommodations during the recruitment process.