Store Manager: Lead Growth, People & Profit — Benefits

Summary

A store manager is responsible for overseeing the daily operations of a store, ensuring it runs smoothly and effectively. The store manager directs all activities required to achieve or exceed goals, including sales and profit objectives, customer service, human resources (team development and retention), payroll, operating expenses, loss prevention, and merchandise presentation.

Customer Experience

• Achieves excellent scores on secret shopper reports.
• Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests.

Revenue Generation Responsibilities

• Shares vision and plans the execution of store strategy in alignment with corporate and district initiatives.
• Achieves store financial objectives in sales, comp store increases, sales per square foot, expense control, units per transaction, payroll percent, and shrinkage.
• Educates the store team on reports, analysis of business trends, and inventory opportunities.
• Analyzes business reports consistently and develops strategies to maximize financial performance.

Operational Responsibilities

• Prioritizes workflow through successful planning and time management.
• Maintains appropriate staffing levels based on business trends and payroll guidelines.
• Understands and complies with all company policies, procedures and operations.
• Responsible for maintenance of the physical appearance and cleanliness of the store.
• Recognizes problems, analyzes causes, and generates alternatives and solutions.
• Maintains compliance with all company-assigned training.
• Demonstrates ability to convey company expectations.
• Responsible for protecting company assets (inventory, cash, store fixtures and all other company property).
• Communicates all loss prevention occurrences to the District Manager, Market Manager when applicable, and Loss Prevention Manager.
• Practices excellent customer service at all times to prevent possible theft.
• Reviews and audits store processes, transactions and paperwork to ensure compliance with company policies and procedures.
• Supervises, leads, and motivates staff members.

Visual, Brand And Product Management

• Ensures execution of all pricing strategies to achieve gross margin.
• Ensures the store is merchandised according to visual guidelines and holds teams accountable to company visual standards.
• Communicates store inventory opportunities to the District Manager or Market Manager when applicable.
• Ensures participation in timely planning and execution of store planograms.
• Ensures the store team can clearly understand the company’s brand position.
• Ensures replenishment of merchandise on the selling floor as needed.
• Instructs and participates in visual merchandising standards and directives set forth by the company.

People Responsibilities

• Ensures all PEI customer service standards are being met and modeled.
• Adheres to Human Resources standards following general practices.
• Recruits, selects, hires and develops diverse talent for the store.
• Fills open positions with qualified candidates utilizing 30 days as a goal and maintaining a talent pool.
• Assesses, develops, educates, mentors and provides timely feedback and coaching on a regular and consistent basis.
• Holds the store team accountable for achieving store results.
• Manages conflict.
• Empowers and involves the team in decision making while guiding the process.
• Receptive to feedback and fosters dialogue around solutions.
• Leads by taking calculated risks and managing through change and adversity.
• Maintains confidentiality and meets own commitments.
• Ensures all store associates are adhering to federal, state and local labor laws.

Store Manager Position Requirements

• Human Resources: Proven ability to network and maintain talent pool for recruitment; select and develop store management teams; develop bench strength; coach and counsel; persuasively argue a point of view without losing objectivity.
• Customer Service: Ability to function as a role model during all store visits, ensuring customers remain top priority; ability to respond in an empathetic way when dealing with customers.
• Organization: Ability to organize, delegate, prioritize, meet deadlines, and hold the team accountable and follow up on all activities within the area.
• Leadership: Proven ability to challenge and motivate management and store teams in an atmosphere of mutual respect by supporting PEI core values.
• Merchandising: Knowledge of visual presentation standards; ability to implement and interpret according to the planogram.
• Communication: Demonstration of strong verbal and written communication skills.
• Business Analysis: Ability to analyze business trends and function within payroll, shortage and controllable expenses to maximize area performance and profitability.

Additional Requirements

• Ability to perform effective selling techniques.
• Energetic and positive attitude.
• 3-5 years of retail management experience.
• Strong verbal and written skills.
• Strong interpersonal communication and customer service skills.
• Customer service oriented – outgoing, friendly, and personable with a positive attitude.
• Must be able to stand for long periods of time on the sales floor.
• Must be able to move and/or lift up to 25 pounds.
• BS degree would be a plus.

Benefits

• Employee discount.
• Paid vacation and personal time.
• Healthcare plan: Medical/Dental.
• Tuition reimbursement.
• 401(k) plan & company match.

Legal Disclaimer

Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics.

We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities.

We encourage you to read and understand our Privacy Policy here.