Systems Administrator

Description

We are looking for a skilled and customer-focused IT professional to join our global IT team in a dual helpdesk and systems administration capacity. In this role, you will serve as a key point of contact for end-user support across a diverse, geographically distributed workforce, while also contributing to the administration and maintenance of core IT systems and infrastructure. You will operate within a rotational shift-based support model, ensuring consistent coverage and high-quality service delivery across time zones. This is a hands-on role suited for someone who thrives in a fast-paced and evolving environment, takes pride in resolving issues efficiently, and brings a structured, process-oriented mindset to everything they do.

You Will Have

4+ years of experience in a helpdesk, IT support, or systems administration role

Excellent communications skills, both spoken and written

Hands-on experience supporting both Windows and macOS desktop environments

Proficiency administering Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, licensing)

Experience with identity and access management using Okta

Working knowledge of Active Directory, including user/group management, GPOs, and directory troubleshooting

Experience managing endpoints via MDM platforms — Intune (Windows) and Jamf (macOS)

Familiarity with application management and user provisioning across platforms such as Zoom, Box, Salesforce, Jira, and Confluence

Experience with IT asset inventory and lifecycle management tools or processes

Strong troubleshooting skills across hardware, software, networking, and identity/access issues

Ability to work within a rotational shift schedule to support global users across time zones

Good for You to Have

ITIL Foundation certification or demonstrated familiarity with ITIL service management principles

Experience supporting virtualization environments (VMware, Hyper-V, or similar)

Exposure to SSO, MFA, and Zero Trust concepts beyond basic Okta administration

Experience with email security tools, specifically Proofpoint (policy management, quarantine review, threat response)

Scripting skills (PowerShell, Bash, or similar) for automation and administration tasks

Experience with ticketing systems and SLA-driven support workflows

Understanding of network fundamentals (DNS, DHCP, VPN, Wi-Fi troubleshooting)

Prior experience supporting a globally distributed or hybrid workforce

Bird’s Eye View of Your Role

Provide L1/L2 helpdesk support to a global user base, handling tickets from intake through resolution

Administer and troubleshoot identity and access across Okta, Active Directory, and integrated SaaS applications

Manage end-user devices through Intune and Jamf, including provisioning, policy enforcement, and compliance monitoring

Oversee application access and lifecycle management for key business tools including Zoom, Box, Salesforce, Jira, and Confluence

Maintain and enforce email security policies via Proofpoint, responding to security events and user-reported threats

Support and maintain virtualization environments as needed

Manage IT asset inventory across the full hardware lifecycle — procurement, tracking, refresh, and decommission

Participate in a rotational shift schedule to ensure follow-the-sun support coverage

Contribute to IT documentation, knowledge base articles, and process improvements

Escalate complex issues appropriately and collaborate with engineering and security teams as needed

What You Will Bring

A customer-first mindset with clear, professional communication across all levels of the organization

A structured, process-driven approach aligned with ITIL best practices

A willingness to take responsibility for systems end-to-end, not just execute tickets

The ability to manage and prioritize multiple open issues simultaneously without losing quality

A proactive attitude toward identifying recurring problems and driving lasting fixes

Comfort operating independently in a remote or distributed team setting

Reliability and accountability within a shift-based support structure

A collaborative spirit and willingness to share knowledge with teammates

Intellectual curiosity and a drive to stay current with evolving tools and technologies