Team Leader - Call Centre (12 month FTC)

Team Leader - Call Centre (12 month FTC) page is loaded## Team Leader - Call Centre (12 month FTC)locations: Swindon, Wiltshire, United Kingdomtime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 12, 2026 (13 days left to apply)job requisition id: R2122751**Title:**Team Leader - Call Centre (12 month FTC)**About KBR and the Project**KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of “life support” services to the military to Portfolio, Programme & Project management to Consultancy services), resulting in a variety of work and a genuine claim that no two days are the same.**About the Role**The role of a Team Leader is to manage and lead a team of Operators within the Helpdesk. They will be responsible for communicating company goals, safety practices, and deadlines to the team. They will also be responsible for motivating team members and assessing performance. As a Team Leader they will provide first line support to management, including monthly 121 meetings, keeping management updated on the team’s performance, and communicating contract changes or requirements among the management and team members.The Team Leader will also be the first line of support for queries and the first line of escalation when any issues occur. The role will require them participate in the OOH weekend Rota where they will be required to work approx. 1 in 6 weekends as well as participating in the ‘OOH On-Call Rota’.An excellent Team Leader will ideally have customer service and supervisory experience and the ideal candidate must possess great communication skills and be able to lead and coach. As a Team Leader you will be responsible, reliable and results orientated. You will also need to demonstrate role-model behaviours in all aspects of your role.**We Deliver — Together.*** **We Value Our People –** We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential.* **We Deliver –** We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders.* **We Are People of Integrity –** We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business.* **We Empower –** We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed.* **We Are a Team of Teams –** We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments.

Our collective focus makes us a better, stronger, more effective company. #J-18808-Ljbffr