Team Manager - General Insurance Operations - Secondment

Team Manager – General Insurance Operations (Secondment) Location: Leeds | Salary: £33,204 – £45,435 (depending on experience) | Hours: Full‑time, 35 hrs per week (hybrid – minimum 40 % onsite) About the role We’re looking for a Team Manager to lead and develop a team of frontline colleagues to deliver great customer outcomes while meeting service, quality, risk and performance standards. Responsibilities Lead day‑to‑day operational performance – service, quality, productivity, adherence and absence Use data and insight to identify trends, manage risks and drive improvement Coach and develop colleagues through regular 1:1s, side‑by‑side support and feedback Promote wellbeing, inclusion and engagement within your team Ensure compliance with policies, processes and regulatory requirements Handle escalations and complaints to achieve fair customer outcomes Communicate changes clearly and lead team huddles and meetings Support change initiatives, continuous improvement and new ways of working Contribute to recruitment, onboarding and capability building Essential Qualifications Experience leading teams in a fast‑paced, customer‑focused environment Strong coaching skills with evidence of improving performance Ability to interpret performance and quality data Knowledge of compliance, conduct risk and customer outcomes Confident communication and decision‑making skills Experience of culture‑positive driven activities Desirable Qualifications Experience in financial services, regulated operations or contact centres Involvement in change or continuous improvement activity Experience supporting recruitment or colleague development Benefits A generous pension contribution of up to 15% An annual performance‑related bonus Share schemes including free shares Discounted shopping, 24 days holiday with bank holidays on top Range of wellbeing initiatives (including private medical) Generous parental leave policies Inclusive Employment We’re committed to creating an inclusive workplace and offer flexible working arrangements. If you have a disability, you can apply via our Disability Confident Scheme and receive workplace adjustments where reasonable. #J-18808-Ljbffr