Technical Support & Operations Roles

Hiring Alert | Technical Support & Operations Roles (Multiple Levels) Locations: Hyderabad | Bangalore | Pune Work Mode: Virtual / Hybrid (24x7 Rotational Shifts) Domain: International Technical Support | Service Desk | Product Support | IT Operations We are hiring for multiple roles across Technical Support, Product Support, Team Lead, and Operations Management for a leading global IT/Business Process Management delivery environment. Open Positions Hyderabad – Microsoft Technical Support Skills Required: ✔ Hands-on experience in Microsoft 365 / O365 (mandatory) ✔ Windows, Office applications troubleshooting (post-install support) ✔ Network / device / connectivity troubleshooting ✔ Remote support tools (RDC, etc.) ✔ Billing, account, subscription & sign-in support ✔ Strong communication & customer service skills Experience: • 1–2 Years- Upto 5 LPA • 2 Years- Upto 6.5 LPA Team Lead – Technical / Product Support Locations: Hyderabad | Bangalore Skills Required: ✔ 5 years experience in Service Desk / Technical Support ✔ Minimum 1 year experience as Team Lead Mandatory ✔ Strong knowledge of Windows, Office, VPN, Network troubleshooting ✔ Incident management & escalation handling ✔ Coaching, mentoring & performance management ✔ Stakeholder coordination & reporting Operations Manager Location: Pune Skills Required: ✔ 10 years experience in IT Support / Service Desk operations ✔ Strong experience in client & stakeholder management ✔ SLA, governance, transition & delivery management ✔ Business transformation & operational excellence exposure ✔ Team leadership & large-scale operations handling Common Requirements (All Roles) ✔ Excellent verbal & written communication skills ✔ Experience in 24x7 support environment ✔ Customer-first mindset ✔ Ability to troubleshoot technical issues effectively ✔ Bachelor’s degree (IT / Computer Science preferred) Preferred Skills • ITIL certification (preferred) • Microsoft certifications (M365 / Azure Fundamentals) • Experience in global delivery / BPM environment • Knowledge of ticketing tools & remote support tools How to Apply Interested candidates can send their resumes to: [email protected] Please mention subject line as: Technical Support-Location Hiring TechnicalSupport ServiceDesk O365 Microsoft365 ITSupport TeamLeadJobs OperationsManager HyderabadJobs BangaloreJobs PuneJobs CustomerSupport BPMJobs NowHiring