Telephony Admin Officer Derry/ Londonderry Lisahally 22nd June Start

We are currently recruiting an Admin Officer for our client based in Derry/Londonderry, Lisahally. The successful candidates will be required to start once the vetting paperwork and ANI completed. Start date: 22nd June Rate of pay: £13.75PH Duration: 04/10/2026 with possibility of extension Hours of work: 37 Key Responsibilities: Positions primarily involve delivering customer support via telephone, with an element of administrative task work also.

Successful candidates will be expected to work to a hybrid schedule with some home working required. However, for the initial training period, staff are required to be based in the office on a full-time basis. Leave cannot be taken during this training period (which lasts around 12 weeks) except when agreed before start of assignment. Main Duties include:

• Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
• Working on various administrative tasks at pace.
• Working collaboratively to deliver results and the ability to work within and contribute to a team environment.

Desirable Skills:

• Ability to work in a pressurised telephony environment.
• Good verbal and written communication skills.
• Ability to build rapport with colleagues and customers.
• Ability to work accurately within set deadlines and to achieve targets.
• Basic IT skills with an aptitude for learning new systems.
• Being organised with good time management skills.
• Excellent interpersonal skills and ability to effectively communicate with members of the public. Essential Criteria applicants must have: 5 GCSE's including Maths and English (Proof of certs required) Excellent IT skills, including use of Microsoft Word and Excel. Excellent communication skills. A criminal record will not necessarily be a bar to obtaining a position. The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request. Please send your CV via the link or email