Tenant Relations Manager, Office

Job DescriptionWe are seeking a results-oriented and proactive Tenant Relations Manager, Office to join our dynamic team in Singapore. The ideal candidate will support tenant engagement and marketing, leasing and tenant retention functions of premium Grade A office buildings. Execute strategic asset management strategies for the commercial portfolio assigned by pro-actively engaging tenants and shareholders’ representatives to establish long-term business relationships, maximizing occupancy and yield of the portfolio.

The individual will involve in the budgeting and re forecasting exercises and provide necessary analysis of the portfolio.

Key Responsibilities

Tenant Engagement and Marketing Provides exemplary service to tenants which is the unique value proposition for the Office asset. Management of (a) TROs (rostering, attendance, service delivery); (b) Helpdesk (phone-calls & emails from tenants; and (c) Tenant Portal. Offers a single and convenient one-stop shop for tenants.Onboard and exit tenants i.e. prepare welcome kit, conduct tenant induction, acts as account manager, procures fruits, treats and corporate gifts, carry out tenant satisfaction survey, etcFormulate and submit tenant engagement and marketing strategies bi-annually (January and July).

Contribute to good customer satisfaction level y-o-y. Conduct tenants’ surveys and follow up proactively on tenants’ feedback. Work with Facilities Management and Finance team to ensure smooth day-to-day operations of the portfolio and good tenants’ experience – to highlight any opportunities to improve property performance.

Monitor and review marketing operations and ensure proper policies and procedures are followed.

Leasing and Tenant Retention Achieve maximum occupancy rate for portfolio Formulate and submit leasing strategies bi-annually (January and July) Increase portfolio income / overall effective rent of the building y-o-y Manage existing tenancies and establish/maintain good landlord-tenant relationships (Schedule yearly meet up with each tenant) Review lease proposals received and put forth recommendations Establish and build networking channels with tenants and agents Ensure above-budget rent and competitive optimal lease terms for renewing tenants are achieved. Engage in negotiations to secure renewal deals and facilitate the proper execution of necessary leasing documents - from managing tenants’ enquiries to completion of lease documentation and ensure compliance with company operating procedures. Lease preparation and administration in accordance with company operating procedures Key in all leasing deals and proposals into lease management system and submit for management’s approval in accordance to company’s policy and procedure Maintain & enhance relationships with tenants while ensuring tenants’ fulfilment of obligations as stated in lease agreement – including timely rental payments, security deposits, correct permitted use, managing tenants’ feedback and complaints, queries on building maintenance, rent payment and lease matters.

Ensure the smooth operations and processes of department workflow Proactive in sharing of information within department – including market research data and rental competition etc.Monitor and review leasing & marketing operations and ensure proper policies and procedures are followed

Financial Management Track rental arrears, update credit control report bi-monthly and follow up with tenant on any rental and electricity arrears To evaluate the need for issuance of legal letter for tenants with outstanding arrears and no payment plan in place Assist in preparing annual revenue and expenditure budgets and re-forecasts Review and analyze the cash flow for the building versus budget Others Supervise and lead tenant relations, junior leasing/marketing personnel Other projects/tasks as requested depending on business requirements