Trainer / Mentor
ON Bali
Job Description
Trainer / MentorRole Purpose:To ensure effective onboarding of new staff into the school’s service standards, adapt them to the client’s work environment, transfer key skills and values, and enhance the quality of service on-site through hands-on mentorship.
Conditions:1. Reports to Director of Academy2. Schedule 5\23. 8 working hours4.
Basic salary Rp 7.000.000/month5. Meal allowance Rp 375.000/month6. Petrol compensation Rp 300.000/month7.
Annual leave, Public Holiday, BPJS8. 1 month onboarding9. 1 month probation (under contract)10. Bonus starting counting from 3rd month and will be paid on month 411. Salary payment day - every 5th of month for previous working month12.
Overtime will be paid by counting overtime hours
Responsibilities:1. Training Delivery:○ Conduct onboarding sessions for new staff based on the school’s service standards○ Tailor training content to match client specifics (type of venue, target audience, service level)○ Develop and update training modules covering hospitality, communication, appearance standards, timing, and teamwork
- On-site Mentoring:○ Visit client locations to support staff during their first days on the job○ Lead practical training sessions on-site, including real-case walkthroughs and team simulations○ Provide emotional and operational support to help reduce adaptation stress
- Performance Evaluation and Coaching:○ Observe team performance in real settings and identify areas for improvement○ Offer real-time behavioral coaching through feedback and leading by example○ Prepare brief reports outlining team strengths and development needs
- Communication with Operational Team and School Director:○ Share insights, suggestions, and key observations with the internal team○ Co-develop training materials based on field feedback○ Participate in team syncs or planning meetings when required
- Upholding Service School Standards:○ Act in alignment with the values and philosophy of the service school○ Promote a culture of learning and service excellence among all team members○ Take initiative to improve and expand training methods