TRIRIGA Helpdesk Mailbox Management Professional (Hybrid)

TRIRIGA Helpdesk Mailbox Management Professional (Hybrid)

Location: Toronto downtown - hybrid

Duration: Initially 1 year

Base pay range: $55.00/hr - $55.00/hr

Job Description

• Monitor and manage the TRIRIGA Helpdesk mailbox, ensuring timely and effective responses to queries and issues.
• Coordinate with business partners, technology teams, and vendors to resolve TRIRIGA-related incidents and requests.
• Maintain documentation and reporting related to TRIRIGA support activities.
• Identify and escalate risks or recurring issues related to TRIRIGA to the appropriate stakeholders.

Required Experience

• 5+ years of relevant experience in business application management, ideally with exposure to TRIRIGA or similar enterprise applications.
• Demonstrated experience supporting TRIRIGA or similar facilities management applications.
• Advanced knowledge of project delivery life cycle (PDLC) methodology, business testing, and project management.
• Experience managing shared mailboxes or helpdesk functions.

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting