Vice President of Engineering

VP - Product& EngineeringLocation: Ahmedabad/GIFT City, India

Mandate: Owner& Architect of the Transformation Journey. You will give life to the visionof evolving a global service leader into an AI-native platform ecosystem, conceptualizing a "System of Intelligence" that decouples revenue growth from linear headcount.

The Mission: 0-to-1 Product OrchestrationAs a Thinker-Executor, you own the transition from manual servicedelivery to an intelligent product substrate.Platform 0-to-1:Lead the conceptualization and delivery of a scalableplatform that turns decades of domain expertise into a high-margin digital asset.Commercial DNA: Design product differentiators through intelligent bundling, pricing models, and loyalty drivers that maximize Lifetime Value (LTV) and ecosystem coverage.Decoupling Growth: Eliminate the "Wait Time Paradox" by architecting workflows where AI handles transactional logic, moving the workforce into strategic advisoryroles.

Technical Pillars: Intelligence & AutomationDecision Intelligence & Knowledge BaseIntelligence Arbitrage: Architect the transition to Decision Intelligence, where probabilistic models handle numerical reconciliation and compliance with zero-error tolerance.Knowledge Vault & Query Engine: Build a structured "Rule Repository" (codifying unstructured ground-truth data) and an LLM/SLM-based Query Engine toautomatically resolve tactical friction.Practice &Customer DNA: Use KnowledgeGraphs to standardize global compliance while tracking customer service penetration to drive cross-sell/up-sell opportunities.

Orchestration& RPASystem of Agents: Coordinate a multi-agent layer for internaldelivery (Back-end) and client acquisition (Front-end).RPA Synergy:Strategically leveragethe existing UiPath landscapeas a bridge between modern AI-native systems and legacy accounting portals.

RequirementMatrixThe "Must-Haves"0-to-1 TrackRecord: Proven success takinga complex productfrom a blank canvas to market scale.Product Mindset& Management: Proven 0-to-1 trackrecord of conceptualizing and delivering high-margin platform assets by codifying complex domain expertise into scalable product ecosystems.Engineering Depth: 15-20+ years total experience; 8+ years leadingteams of 50+. You must have the depth to distinguish technical "noise" from reliable "knows."AI/ML in Production: Direct experience deployingAgentic Workflows, RAG pipelines, or LLM/SLMs for high-stakes financial data.RPA Proficiency: Strategic and tactical exposureto UiPath or similarautomation tools.Education:B.E./B.Tech or M.S. from a top-tierinstitution (IIT/NIT/BITS or equivalent).

The "Nice-to-Haves"Fintech/SaaS Pedigree: Experience in business/knowledge processoutsourcing and operationally complex customer centric environments where accuracy is paramount.ERP: Familiarity with modernERPs (e.g., Zoho, ERPNext) for internal/corporate team usage.

Soft Skills:Strategic Clarity: Distills complex technical problems into clear,actionable roadmaps.Collaborative Stewardship: High empathyfor domain experts;ability to "download" their judgment into code without friction.Ownership Mindset:Sees "Human Glue" (manual data movement) as an architectural flaw to be eliminated.Resilience: Maintains momentum and a positiveteam culture throughthe ambiguity of a 0-to-1 journey.Decisiveness in Ambiguity: Ability to take calls whileworking with incomplete information.