Vice President

Role: People Manager

Department: Policy & Brokerage Management

About Us

Prudent is a Composite Insurance Broker regulated by the Insurance Regulatory and Development Authority of India (IRDAI) and headquartered in Mumbai, India. Prudent is one of the leading insurance brokers in the country.

We specialize in building long-term relationships and instilling confidence in our partners. As a partner-focused organization, we are committed to delivering best-in-class insurance solutions and services tailored to meet the diverse needs of our clients.

Recognized as:

• Great Place to Work – 2024 and 2025 - This achievement reflects our unwavering commitment to a workplace where innovation, collaboration, and success go hand in hand; thanks to each Prudent family member for being the driving force behind our success.
• One of 𝗜𝗻𝗱𝗶𝗮’𝘀 𝗧𝗼𝗽 𝟭𝟬𝟬 𝗕𝗲𝘀𝘁 𝗪𝗼𝗿𝗸𝗽𝗹𝗮𝗰𝗲𝘀 𝗳𝗼𝗿 𝗪𝗼𝗺𝗲𝗻 𝟮𝟬𝟮𝟱! This honor reflects our unwavering commitment to fostering a culture where every woman can thrive and shine, and every voice is heard. Together, we’re building a future of 𝗴𝗿𝗼𝘄𝘁𝗵, 𝗲𝗾𝘂𝗮𝗹𝗶𝘁𝘆, and 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 for all team members!!

Job Title: Vice President

Reporting To: Head Operations

Branch: Mumbai

Job Summary/About the Role: The Head of PBM has two key responsibilities

1. Accuracy of Policy Documentation – he is responsible for ensuring accuracy, completeness, and timeliness of policy documentation and system data capture across the organization. The role acts as the central quality control function for policy issuance, endorsements, and renewals, ensuring that all policies are checked, validated, and uploaded into systems within defined timelines and quality standards.
2. Collections – He is responsible for overseeing the credit management function, ensuring effective management of receivables, and minimizing financial risks for the insurance broking business.

Required Qualifications:

• Graduate (Mandatory)
• Insurance qualifications preferred

Required Experience and Skills:

• 15 – 18 years in Insurance Broking / Insurance Operations including collections
• Strong hands-on experience in policy checking, issuance, or underwriting support
• Connections with key insurance companies
• Leading a team of 20 plus members
• Experience managing policy processing or QC teams preferred
• Strong policy wordings and coverage interpretation capability
• High attention to detail
• Strong system and data orientation
• Process control and monitoring mindset
• Strong coordination and escalation management

Key Responsibilities:

Policy Quality Control

• Review issued policies against placement slips / quotes / client instructions
• Identify and rectify policy errors before system entry
• Follow up on WIP
• Follow up on TOBA
• Maintain QC checklists and policy validation frameworks

Policy Data Management & System Accuracy

• Ensure all policy data is captured accurately in core broking systems
• Monitor daily policy upload timelines and backlog status
• Ensure completeness of data fields required for servicing, claims, and reporting
• Drive data hygiene and standardization across business lines
• Timely brokerage and reward updating in the system

Accounts Receivable Management

• Oversee the end-to-end receivables process, including collections, and reconciliation.
• Prepare and monitor aging reports and ensure timely follow-up on outstanding balances.
• Drive initiatives to reduce Days Sales Outstanding (DSO).

Financial Reporting & Analysis

• Provide regular reports on data in the system, data Not Entered in the System, Unbilled entries in the system
• Provide regular reports on credit performance, cash flow forecasts, and outstanding receivables.
• Develop and present key metrics to senior management, offering insights for strategic decision making.

Timeliness & TAT Governance

• Ensure policies are checked and uploaded within defined TAT
• Track ageing of pending policies and endorsements
• Escalate delays to business and insurer teams where required
• Ensure inputs to concerned team members for enabling timely collections

Error Prevention & Process Improvement

• Analyze recurring policy errors and root causes
• Work with placement, servicing, and insurer teams to reduce rework
• Implement preventive controls and maker-checker frameworks
• Supporting automation and workflow controls in policy processing

Compliance & Audit Support

• Ensure policy documentation meets regulatory and audit standards
• Maintain audit-ready policy records and system trails
• Support internal and external audits relating to policy documentation

Stakeholder Coordination

• Work closely with Sales, Placement, and Servicing Teams
• Support Finance and Claims teams through accurate data capture
• Work closely with account management and sales teams to resolve client disputes and ensure smooth collections.
• Maintain strong relationships with insurers to coordinate premium settlements.

Team Leadership

• Lead PBM quality control and policy processing teams
• Lead the Collections Team to ensure timely collections and high productivity
• Set productivity, accuracy, and TAT benchmarks
• Train teams on policy reading, QC standards and dealing with Insurance Companies while following up for collections.

Ideal Candidate Profile

• Strong technical policy understanding
• Operational discipline and control mindset
• Ability to manage high volumes with accuracy
• Strong follow-through and ownership