Accounts Receivable Representative: III

Job Description

Shift requirement: 8 am - 4:30 pm (no on calls or weekends)

Job#: 3016919

• Core Technical Skills
• General accounting knowledge – Understanding of accounting principles, debits/credits, and the AR process.
• Billing & collections experience – Hands‑on experience generating invoices, applying payments, and managing past‑due accounts.
• ERP/software proficiency – Familiarity with platforms like Waystar, Instamed, Availity, WellSky (our current billing system), or other EHR/EMR systems and comfort with Teams, Outlook, and Excel (pivot tables, VLOOKUPs).
• Payment identification – Ability to reconcile accounts and research unapplied or misapplied payments.
• Knowledge of aging reports – Experience working/monitoring AR aging and identifying collection priorities and denial or problematic trends.
• Experience with Home Health billing is a plus.
• Analytical & Problem‑Solving Skills
• Ability to identify discrepancies between invoices and payments.
• Strong reconciliation skills to resolve mismatched balances (for example, discrepancies in contractually agreed rates vs. true payments/contractuals).
• Comfort investigating chargebacks, short‑pays, and customer disputes.
• Communication & Relationship Management
• Professional communication – Skilled in written and verbal communication with customers/patients, operations, and internal teams.
• Negotiation skills – Ability to tactfully collect overdue payments without damaging provider/payer relationships.
• Customer service orientation – Balances firmness in collections with maintaining positive relationships.
• Attention to Detail & Organization
• Highly detail‑oriented in working claim denials, disputes, or other claim related issues. Thorough with noting accounts and aging.
• Ability to manage high‑volume AR without errors.
• Strong organizational skills to prioritize accounts based on aging or risk.
• Soft Skills & Work Ethic
• Dependability – Cash flow depends on consistent follow‑through.
• Persistence – Stays on top of overdue accounts while following company policies. Investigates accounts/claims thoroughly and willing to go the extra mile to collect payment.
• Integrity – Handles sensitive financial data securely and ethically.
• Adaptability – Can adjust to new systems, policies, or AR processes.
• Industry‑Specific Knowledge - Healthcare
• Familiarity with insurance billing, denials, and EOBs.
• Some experience with contracting, or understanding contract language, Single Case Agreements, or Letters of Agreement.
• Customer Service
• Respond promptly and professionally to customer inquiries via phone, email or chat.
• Resolve customer issues and complaints efficiently while maintaining a positive attitude.
• Collaborate with other departments to resolve complex issues.

Apex Benefits Overview

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401(k) program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer support team for our consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Accounting/Auditing and Finance

Industries

IT Services and IT Consulting

Equal Opportunity Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.

NYSE: ASGN

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060